Customer Service Experience
Resume:
TRAVINA STEM MONS
PROFESSIONAL SUMMARY
Full Skin Care Specialist bringing a decade of diverse experience in customer service and healthcare roles. Proven track record in generating leads, building new accounts, and resolving customer issues. honed in the hospitality and medical industries. Recognized for assisting with chiropractic therapies and managing referral travels, demonstrating a keen ability to multitask and ensure positive customer experience. Ready to apply this versatile skill set to enhance client satisfaction and contribute to the success of a dynamic skincare team. EM PLOYMENT HISTORY
NOV 2023 - PRESENT
Chiropractic Assistant, Meyer Medical and chiropractic Clinic. Orlando Assist the chiropractor with patient intake. including collecting medical history and vital signs, explaining procedures, and answering any questions or concerns.
Complete patients fee sheets, file and upload charts Contact law firms and other doctors offices on behalf of patients for case information l. OCT 2019 -MAR 2020
• Member Services Specialist at Holiday Inn Club Vacations
• Owner referral agent at Hilton Grand Vacations
• Call timeshare owners directly pitch for family and friends
• Sale family and friends marketing getaways
• Make sure timeshare owners get points for referral travels
• Generate leads
• Build new accounts
• Help book travels
• Assist members in resolving any issues or concerns they may have regarding their timeshare ownership and ensure a positive customer experience. APR 2015 -OCT 2019
Owner referral agent, Hilton Grand Vacations
• Call timeshare owners directly pitch for family and friends
• Sale family and friends marketing getaways
• Make sure timeshare owners get points for referral travels
• Generate leads
• Build new accounts
• Help book travels
Develop and implement marketing strategies to attract new timeshare owners and increase owner referrals
• Maintain strong relationships with existing owner referral agents and provide ongoing support and training to ensure their success in generating leads and booking travel
MAY2014
Electronic Specialist, Walmart
Electronic Specialist at Walmart
• Active overnight cashier
• Restock electronics
Maintain inventory of electronic products and ensure they are properly displayed and organized in the electronics department.
• Provide excellent customer service and assist customers with any questions or concerns they may have about electronics products or services offered atWalmart.
EDUCATION
AUG 2005 -MAY 2009
Diploma, Ocoee high school, Florida
OCT2023
Full specialist, Hollywood Institute of Beauty Careers-Casselberry, Florida REFEREN CES
Miesha Clark
TOUCHED BY MIATA SALON
COURSES
Barbicide Certification
Dermalogica pro skin certification
Food Handling license
LANGUAGES
English
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