Customer Service Clean Room
Resume:
SORAYA PASCOAL
*** **** *** · Lowell, MA *****
978-***-**** · *********@*******.***
Education
Degree in Business, 1996
Faculdade Newton Paiva, Brazil
Skills
● Fluent in both English and Portuguese
● Experienced in customer service
● Problem Solving
● Time management
● Organization
● Consistency
● Good Attention to detail
● Technical Skills
● Assembly Line
● ServSafe certified
● CPR certified
● Clean room environment
Work Experience
Service and Beverage Manager, 99s Restaurant, 09/2019 - present
● Plan, forecast, and execute food and beverage orders
● Check food and beverage supplies; place orders when needed
● Process customer complaints
● Inventory
● Cash procedures
● Employees and Manager Schedule
Factory Worker, Becton Dickinson Advancing the World of Health, 03/2023 - present
● Sterilize medication (Avitene)
● Label products (Avitene)
● Package medical devices professionally to avoid breakage
● Assembler
● Clean room environment
Department Manager, McDonald’s, 12//2016 - 09/20219
● Maintained current knowledge of store promotions
● Highlighted sales to customers
● Provided friendly and efficient service in a fast-paced environment
● Resolved issues brought by customers
Barista, Dunkin’ Donuts, 04/1999 - 03/2018
● Memorized recipes for coffee beverages and seasonal offerings
● Developed positive relationships with regular customers
● Multi-tasked in high stress situations
● Trained new employees
General Manager, Wendy’s, 11/1998 - 11/2016
● Maintained current knowledge of store promotions
● Highlighted sales to customers
● Provided friendly and efficient service in a fast-paced environment
● Resolved issues brought by customers
● Inventory
● Made the schedule based on sales and labor
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