Data Center Technician
Resume:
Shabani D Ibrahim
******@*****.***
Objective:
Seeking a position as Electronics/data center technician, which will allow me the opportunity to utilize: exceptional organizational and management skills, education background, computer software, hardware, operating systems, database skills, networking knowledge and wide variety of experience in IT, to ensure the company’s success.
Summary of Qualifications:
Highly skilled in maintaining, analyzing, troubleshooting and repairing Servers.
In-depth knowledge of documenting and upgrading hardware and software systems.
Worked on the POD (Power Optimized Data center), troubleshooting connectivity issues and fixing them.
Verifying test results using Mega mind, if any failure, troubleshoot and correct the problem.
Used BIOS (Basic Input Output system) and Raid to verify software.
Replaced defective hardware or hardware break-fix in Data Center environment if necessary.
Used Shop Floor, MCS, MQD, Remus.
Hands-on experience in creating user accounts, rights, security and groups creation (Microsoft Active Directory administration).
Able to train and learn from team members, identify, analyze, and repair product failures
Demonstrated ability to determine and recommend products or services suitable to the user requirements.
LAN/WAN wireless troubleshooting
Experience with an IT Help Desk ticketing system (ex: Tech Direct request)
Databases: MS - Access, relational databases for views and report creation.
Networking with TCP/IP in LAN/WAN environment.
DNS, DHCP, FTP and VPN.
Unix/Linux Operating Systems.
Education:
High school Diploma
Accomplishments:
Awarded a certificate of excellent performance at C’SAT Solutions LLP.
Professional Experience:
C’SAT Solutions LP, Houston, TX October 2014 – February 2024
Desktop Support Technician
Installation, maintenance and troubleshooting of required software and hardware.
Installation and maintenance of end user workstations and additional peripherals.
Removal and replacement of computer, printer devices.
Working with computer vendor technical support desks.
Set up of software and hardware on several types of operating systems like Windows, Unix, Linux, and applications.
Troubleshoot issues for Dell flat panel monitors.
Identify problems and recommend repair needed.
Interact with Engineers from different Dell Flat Panel vendors such as TPV, Foxconn, Quisda and Wistron.
Resolve printers, PCs and network problems.
Receive returned panels using Real time system: Accu Term 2K2 (1).
Create discrepancies using Real Time system: Accu Term 2K2 (1).
Use Flat Panel Dashboard to access different tolls, procedures and reports.
Hewlett Packard (HPE), Houston, TX October 2012 - September 2014
Test Technician - Hardware Break-Fix
Configuration and Testing of main frame computers (Rack of Servers), with different configuration depending on customer requirements, such as Microsoft,
Bing, EBAY and Facebook.
Performed Cluster and Meat grinder testing on Servers, capture test logs.
Loaded customer image using RDP and Altiris databases.
Software and hardware installation
Networking, used Linux, Unix operating system on daily basis to perform assigned work.
Configuring network switches such as Cisco nexus, Arista, RCM, Hp pro curve. Digi and Quanta to connect to the network.
PXE nodes to RDP data base and cluster testing suite.
Worked on the POD (Power Optimized Data center), troubleshooting connectivity issues and fixing them.
Verifying test results using Mega mind, if any failure, troubleshoot and correct the problem.
Used BIOS (Basic Input Output system) and Raid to verify software.
Replaced defective hardware or hardware break-fix in Data Center environment if necessary.
Used Shop Floor, MCS, MQD, Remus.
Performed Pretest and Run in.
Automation and manual experience in testing different types of mainframe computers (rack of servers), with varied configuration.
Familiar with Active view, troubleshoot view and understanding errors, writing Test notes, printing test reports and MQDs.
Foxconn Electronic Inc., Houston, TX June 2007 - June 2012
Test Technician
Testing personal computer mother boards.
Doing Integrated Circuit Test (ICT).
Functional Board Test (FBT).
Trained on operating wave soldering machine.
Computer Technician
Compaq Computer Corporation, Houston, TX July 1999 - April 2007
Computer Technician
Computer assembling, testing, correcting errors and replacing defective parts.
Hardware and software installation.
Material handling.
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