Customer Service Shift Supervisor

MJ

MADISON JOHNSON

****************@*****.*** 319-***-**** Cedar Falls, IA 50613

Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With years of supervisor experience I would make a great addition to any team. Key Holder

Shift Lead

Shift Supervisor

Team Member

Food Service

Crew Member

Cash Handling

Customer Service

Teamwork and Collaboration

Warehouse Safety

Paperwork Completion

Attention to Detail

Good Housekeeping

Heavy Lifting

Positive Attitude

Clean Background Check

Load Verification

POS Systems

Warehouse Operations

Problem Solving

Decision Making

Visual Inspection

Quality Assessment and Assurance

Container Tagging and Marking

Physical Strength and Stamina

Material Handling

Ryder Logistics Waterloo, IA

Material Handler

01/2022 - Current

Organized warehouse inventory according to warehouse plan. Protected company inventory by maintaining and organizing storage areas. Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.

Observed inventory allocation to maintain material needs and production deadlines.

Palletized boxes to increase movement and shipment efficiency. Disposed of debris and hazardous materials properly to avoid contamination.

Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.

Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Packed boxes and stock using organizational guidelines. Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

Summary

Skills

Experience

Tagged and wrote identifying information on containers, boxes and cargo. Coordinated cargo unloading with other workers to achieve efficient and safe transportation.

Checked cargo before transportation and determined if items adhered to proper regulation standards.

Packed merchandise into boxes and containers in preparation for safe shipment.

Starbucks Cedar Falls, Waterloo, IA

Shift Supervisor

08/2016 - 12/2021

Resolved customer complaints and reported issues to senior management. Taught staff upselling techniques to meet revenue targets. Reinforced rules to promote superior employee performance. Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

Supervised and led employees to maintain productivity and customer service levels.

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Checked orders for quality and completeness.

Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Positioned skilled staff in key areas throughout shift to optimize department productivity.

Managed daily workflow and scheduled staff for adequate coverage. Educated customers about offerings, promotions and pricing to boost sales. Upheld company standards and compliance requirements for operations. Delegated tasks to employees and monitored activities and task completion.

Staff management

Delegate team varying from 3-7 staff

Multitasking

Fast decision making

Completed opening and closing duties to facilitate business operations. Assisted upper management with daily operations to meet standards of service and quality.

Collaborated with team members to improve performance and implement training updates.

Coordinated shift workers for inventory receiving, auditing and restocking. West High School Waterloo, IA

06/2016

Education and Training

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