Claims Adjuster Call Center
Resume:
Experience
Claims Adjuster
USAA • Phoenix, AZ
Evaluated and processed automotive insurance claims, conducting thorough investigations to determine liability and coverage.
• Collaborated with repair shops and appraisers to assess damages and estimate repair costs.
• Negotiated settlements with claimants, ensuring fair and timely resolutions.
• Communicated effectively with policyholders, providing clear explanations of the claims process and addressing inquiries.
• Maintained accurate records and documentation of claims activities. Verifications Specialist
CARVANA • Tempe, AZ
11/2021 - 05/2023
Answer calls in high volume call center, assisting customers with providing needed documents to approve car purchase/loan applications.
Calling banks/insurance companies to confirm down payments, proof of insurance, 10 day payoff information, etc. Explaining how Carvana works and applying a customer- focused based approach to all duties.
Skills
Customer service, Communication skills, Analysis skills, Negotiation, Time management, Computer skills Education
General Studies
Pomona High School • Pomona, CA
08/2001
Certificates
AZ Level 1 Fingerprint Clearance, Insurance Adjuster All Lines Robert Walker
ad5m92@r.postjobfree.com
Phoenix, Arizona
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