Georgette Helton
*** ****** ***** ***** **** Roanoke, VA 24017 540-***-**** ad5m4o@r.postjobfree.com
PROFESSIONAL PROFILE
Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Backed by 9 years combined healthcare industry and administrative experience. Follows policies, procedures, and guidelines to ensure consistent quality.
Regarded as a natural people person with strong interpersonal communication skills
Promote teamwork through demonstrated behaviors, leadership, and effective communication
Pay close attention to detail to ensure accuracy and maintain compliant documentation
Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)
EPIC Cloud Based EMR.
Typing Speed: 55 WPM
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences - Medical Administrative Assistant, 2021
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2020
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
LewisGale Medical Center / HCA Healthcare – Salem, VA 06/2021 – Present
Medical Office Specialist/ Administrative Assistant
Answer inbound and make outbound calls and greet and communicate with patients and providers.
Lead operator in front office responsible for patient check-in and check-out procedures.
Update patient demographics, verify insurance, collect co-payments, and process claims.
Manage pre-authorizations and referrals for new patients.
Ashley Home Store – Roanoke, VA 04/2020 – 03/2021
Finance Associate / Customer Service Representative
Processed furniture orders, collected payments, and handled extended warranties
Filed paperwork and ensured accurate data
Answered inbound phones, made outbound calls, and provided outstanding customer service
Completed data entry, handled confidential information
Made sales and overviewed billing statements for any outstanding balances
Carilion Clinic – Roanoke, VA 10/2018 – 03/2020
Clinical Associate / Nurse Aide
Monitored oxygen levels and performed EKGs
Ordered medical supplies, took vital signs, and documented services provided
Abided by HIPAA regulations to ensure confidentiality of private information
Took vital signs and assisted with activities of daily living
Provided wound care and monitored medications and insulins shots
Checked blood sugar levels and provided companionship and personal care
Documenting services provided on computer using EPIC Cloud-Based EMR
Private Duty Care – Roanoke, VA 02/2013 – 07/2017
Home Health Aide
Provided personal care tasks – hygiene, feeding, and ambulation
Reported changes in client condition, handled light cleaning duties, and documented services provided (patient condition and activities) on paper
Prepared and served meals, accompanied client to appointments, and helped with wheelchair transport
Scheduled appointments and assisted patients with appointments and activities
Dr. Newman & Blackstock – Roanoke, VA 11/2011 – 11/2013
Insurance and Claims Representative
Answered inbound phone calls, set up new patient accounts, and filed insurance claims
Verified Medicare and Medicaid insurance coverage
Completed billing duties and acted with discretion when handling confidential information
Made outbound calls and entered data on a computer system using EPIC Cloud-Based EMR
HSN – Roanoke, VA 03/2009 – 11/2011
Remote Customer Service Representative / Team Lead
Communicated with customers via inbound phone calls
Processed sales orders, opened new accounts, and performed troubleshooting
Monitored sales calls and provided coaching as needed
Trained new team members, handled billing calls, performed data entry, and handled personal information
Prior Work Experience
Air Cable America Human Resource Assistant 2007 – 2009
Cigna Healthcare Remote Medical Office Reviewer / Auditor 2006 – 2007
Child Support Enforcement Front Office Administrator 2004 – 2004