Customer Service Inventory Control

YOUNES ALSHAER

******.*******@*******.*** +1-813-***-**** Tampa FL Linkedin

Summary

** ***** ** ********** ** Objective-driven sales management with adept at driving revenue growth, cultivating customer relationships, and optimizing inventory control.

Motivated Area Sales Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving Sales Development, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals and marketing.

Detailed and motivated Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.

Aspiring to collaborate my extensive experience in sales management, customer services, and technical support to make substantial contributions towards the growth and success of a premier organization, aiming to elevate its position within the industry, and I work to support these experiences by building knowledge, experience, and a promising future in electrical, wiring and troubleshooting .

Skills

Bilingual proficiency in Arabic and English (very good).

Proficient in Microsoft Office and various office applications.

Holds a valid driving license.

Staff Management.

Customer Service.

Hiring and Training.

VeriFone Ruby 2 POS System.

Decision-Making.

Advertising and Marketing

Baan ERP System.

Secure check cashing systems.

Experience

University Amoco LLC " EXXON GAS STATION" Tampa, FL

Retail Store Manager

03/2023 - Current

Cashing payroll and government checks

Supervising and monitoring cashing trusted checks through secure check cashing system

Verify the check and start cashing the check process

Create profile for new customers through secure check cashing system

Endorsement and enter the check in to the system

Daily inventory for the checks

Preparing the daily inventory report for remote deposit next day

Recruiting, training and managing staff

Supervising the employees

Conducting performance reviews and appraisals

Building sales and managing expenses.

Managing budget and wages.

Counting inventory and ordering.

Overseeing pricing and stock control.

Develop and implement marketing strategies.

Handling store merchandising and promotions display.

Deal with customer's inquiries and complaints.

Maintain a clean and safe environment.

Gulf Direct Distribution Co. Saudi Arabia

Area Sales Manager

08/2006 - 11/2021

Creating sales plans.

Identifying sales goals.

Sales training and coaching.

Analyzing sales data

Developing sales strategies and setting targets

Closing faltering deals with customers

Market trend analysis and developing marketing strategies

Recruiting and hiring

Assign territories for sales reps

Cultivating and developing customer relationships

Sales performance metrics and analytics

Allocating areas to sales representatives

Customer retention and satisfaction

Develop individual and team quotas

Discover sales opportunities through consumer research

Identifying and acquiring new customers

Meeting sales goals by monitoring progress

Providing training opportunities and Field sales rep development

Logistics support for remote Representatives.

Sales reporting and developing budgets.

Manage sales teams and maintaining a positive working environment.

Arabian United Company 'Extra' Saudi Arabia

Sales Executive & Customer Support

12/2005 - 07/2006

Enhanced computer section sales and provided customer support.

Hayat Newspaper Call Center Saudi Arabia

Customer Service Officer

12/2004 - 12/2005

Managed call center operations

Provided system usage training to data entry personnel

Deal with customer's inquiries and complaints

Telemarketing.

Cellex Information Technology Company Saudi Arabia

Technical Support Staff

01/2003 - 12/2004

Provided first-line technical support

Conducted client liaison for online services

Customer's inquiries and complaints, including telemarketing

Customer's orientations of our services

Provided customers with surveys and evaluations of our quality services

System back up activities.

TECH HEIGHTS Company Saudi Arabia

Senior Secretary

01/2002 - 10/2002

Managed secretarial duties for the CEO, including the handling of the CRM system.

Education and Training

Southern technical college UNITED STATES – Tampa FL

Electrical Diploma Program in Electrical Technology.

AL Immam Mohammed Ibn Saud Islamic University SAUDI ARABIA - RIYADH

Bachelor of Business Administration Program in Business Administration and Management

National Organization For Training And Vocational SAUDI ARABIA

Computer Science Diploma Program in Computer Science and Programming

Secondary School certificate

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