Data Center Help Desk

Mahdi Bosli

**** * ******* **** **** ** Manchester, NH 03109 603-***-**** ***********@*****.***

SKILLS

Enterprise Networking

Desktop & End-User Support

Network Operations Rack mount Servers HP and Dell

Cisco Switches (CLI)

Firewall Cisco ASA VLAN’S, NAT, VPN Tunnels (point to point IPSEC and Remote SSL, client

Avaya Telephony

Routing: RIP, EIGRP, OSPF

Wireshark Packet Analyzer

System Recovery

Disaster Recovery

Hardware & Software

Imaging

Troubleshooting

Windows Server

Account Management

Application Configuration

Hardware Configuration

Dock 365 Help Desk

SysPrep ESX Hosts, VCenter Server

WORK EXPERIENCE

Business Continuity Site Technician

365 Data Centers February 2022 – March 2024

Recovery specialist and team leader at the Metro Center in Marlborough MA. Also spent 2 years supporting the 365 Data Center Smyrna, GA facility during crisis situation.

Responsibilities:

Build-up and teardown of customer specific BCP environment and support of dedicated areas.

Provide technical expertise to both customers and 365 Data Center consulting to develop or enhance recovery methodology, practice and procedure.

Provide Network support and configuration on Switches, Routers and Firewalls

Provide “hands-on” assistance when recovering workgroup operation system include Windows.

Utilizing Symantic Ghost image product and windows Sysprep utility. All on dissimilar hardware

Provide voice recovery on Avaya utilizing Contact Center and call pilot for ACD and AutoAttendant capabilities as specified for each client.

Server recovery on Intel Platform utilizing all flavors of Windows 2012 & 2016

Prep Vmware host Install & configure.

Telcom support for all circuit connectivity between all carriers and metro centers.

Delivering and testing where requested within our facility.

Support customer pre-test conference calls relating to network, workgroup, server and voice configuration.

Technical Services Delivery Engineer

Sungard Availability Services 2003 – 2022

Technical assistance for recovery testing and recovery of key business units and functions by supporting recovery teams during hundreds of tests, mock disasters, and actual disaster recoveries in recovery facilities around the country and on mobile recovery units.

Business Impact Analysis and Business Continuity Plans for two disaster recovery facilities/data centers

Infrastructure and content of two disaster recovery facilities/data centers including all computer/network hardware, software, generators, UPS’s, FM200 fire suppression systems, staffing, and security.

Provided account support / customer relationship management for 100+ clients in 2 facilities.

Conducted hardware / software preparation and configuration for servers, pc’s, LAN and WAN networks, satellite communications and voice platforms.

CERTIFICATION

CCNA Certification

CCNP Courses

VMware Course: Install, Configure, Manage

MSCE Windows 2003 Certification

Deploying Cisco ASA Firewall Solution

Network Associates Troubleshooting

Voice Over IP Fundamentals

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