General Manager Customer Service
Resume:
Gino Yearego
469-***-**** • **** Stonehaven Lane, Forney, TX. 75126 • ad5m1q@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Accomplished professional with seasoned experience in high-volume, fast-paced restaurant management is seeking a new opportunity in the Dallas Metropolitan Area.
Proven dedication to improving customer service, increasing sales, developing business relationships with clients in catering services, and building teams that encourage company growth and prosperity.
CORE COMPETENCIES
·Training and Development Budget forecasting
·Customer Service Facilities and Food Safety
·Sales and Marketing Inventory Management
·Performance Review
WORK EXPERIENCE
General Manager Schlotzsky’s Terrell, TX 2022-Present
·Oversaw all daily restaurant operations including development of performance management of employees, estimated supply needs and placed orders with distributors, and ensured all completion of invoicing and reporting.
·Maintained professional company image including cleanliness, product presentation, and security measures to protect guests, employees, and assets
·employee training, and staff turnover reduction.
·Improved customer satisfaction store ratings by decreasing average delivery waiting time and implemented efficient staff training and development.
·Maintained all food safety standards, professional restaurant appearance, and ensured compliance of all company policies and procedures.
General Manager Slim Chickens Dallas, TX 2018- 2022
·Developed excellent leadership and management skills in conjunction with assuming all key General Manager duties in high-volume restaurant.
·Generated sales and service growth through staff development and strived for continuous improvement of company processes and exceeding business goals.
·Maintained all food safety standards, professional restaurant appearance, and ensured compliance of all company policies and procedures.
·Lead with all general business operations including staff training, customer service, menu enhancements, profit and loss management, and adherence to food safety and company procedures.
·Decreased cost of sales, maintained labor and performance, and reduced waste by 5% annually.
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General Manager Blaze Pizza Frisco, TX 2016-2018
·Developed excellent leadership and management skills in conjunction with assuming all key General Manager duties in high-volume restaurant.
·Generated sales and service growth through staff development and strived for continuous improvement of company processes and exceeding business goals.
·Maintained all food safety standards, professional restaurant appearance, and ensured compliance of all company policies and procedures.
General Manager Posadas Cafe Plano, TX 2015-2016
·Supervised and coached staff of 40 employees and provided a superior customer service experience.
·Maintained all food safety standards, professional restaurant appearance, and ensured compliance of all company policies and procedures.
General Manager Freebird’s World Burrito Dallas, TX 2011-2015
·Oversaw all daily restaurant operations including development of performance management of employees, estimated supply needs and placed orders with distributors, and ensured all completion of invoicing and reporting.
·Maintained professional company image including cleanliness, product presentation, and security measures to protect guests, employees, and assets.
·Substantially increased store profitability by 15% annually through catering sales, operating efficiency, Improved customer satisfaction store ratings by decreasing average delivery waiting time and implemented efficient staff training and development.
·employee training, and staff turnover reduction.
·Improved customer satisfaction store ratings by decreasing average delivery waiting time and implemented efficient staff training and development.
·Maintained all food safety standards, professional restaurant appearance, and ensured compliance of all company policies and procedures.
Gino Yearego
3117 Stonehaven Lane
Forney, Texas 75126
ad5m1q@r.postjobfree.com
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