Customer Service Data Entry

MARY ANNE SMITH

***** *********** ***** • North Ridgeville, OH 44039 • 216-***-**** • *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Detail oriented professional with strong communication, organizational, and multi-tasking skills. Diverse skillset includes a Bachelor of Arts degree in Psychology. Adept in:

Microsoft Office Scheduling Cash Handling

Data Entry HIPAA Compliance Records Management

Customer Service Mental Health Advocacy Client Engagement

KEY SUPPORTING SKILLS

Client Focused: Dedicated and hard-working professional experienced in working with diverse populations. Successfully developed rapport with clients as well as fostered engagement in services.

Personal Strengths: Dependable individual who promotes flexibility in order to further organizational success. Excellent interpersonal skills, as well as excellent written and verbal communication skills. Values professionalism in the workplace, as well as responsibility and dedication to see commitments through.

EDUCATION

●Bachelor of Arts degree in Psychology, Cleveland State University

●High School Diploma, Beaumont High School

PROFESSIONAL EXPERIENCE

Office Manager, Behavioral Health Services of Greater Cleveland, Rocky River, OH, 2008 – Present

Processes billing payments.

●Prepares bank deposits.

●Manages confidential mail.

●Files billing and confidential client materials.

●Faxes billing and client information.

●Instructs and guides office staff in procedures.

●Attends to clients seeking service, complete client intake forms, assign clients to counselors.

●Assists with collecting past due accounts.

Social Worker, Victory Neighborhood Services, Cincinnati, OH, 1994 – 1995

●Provided social work services to Head Start Families.

●Completed enrollment packets.

●Completed family needs assessments and followed up with appropriate referrals.

●Assisted families in problem solving issues as they arose.

●Provided excellent customer service in meeting client needs.

Keyholder & Sales Associate, Brentano’s Books, Cincinnati, OH, 1993 – 1994.

●Provided superior customer service, cash handling, and organizational skills.

●Completed keyholder closing duties, which included counting cash drawer and completing bank deposit.

VOLUNTEER EXPERIENCE

Twinkle Shop Volunteer, FrontLine Service, Cleveland, OH, 2016 – 2018

●Assisted with gift preparation and inventory of donations for the event, during the Christmas holiday season, to help families in poverty.

●Assisted with gift wrapping on the day of the event for parents who had the opportunity to pick out gifts for their children so they could have a happy holiday.

Group Facilitator, National Alliance on Mental Illness, Cleveland, OH, 2017

●Cofacilitated a 6-session education program, called NAMI Basics, for parents, caregivers and other family members who provide care for youth (ages 22 and younger) who are experiencing mental health symptoms.

Front Desk Volunteer, St. Patrick’s Church, Cleveland, OH, 2015 – 2018

●Provided assistance in the front office, answering phone calls, greeting visitors, and communicating important messages.

●Helped maintain a clean and organized office space.

REFERENCES PROVIDED ON REQUEST

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