Scrum Master

Cynthia Bliss

Location: Atlanta, GA Mobile: +1-678-***-**** Email: ****************@*****.*** LinkedIn Career Summary:

Experienced Scrum Master with 7+ years of practicing Agile, fostering collaboration and transparency. Proficient in Business & Product Development, Expertise in an Agile Environment, Scrum events facilitation, Certified SAFe 6 Scrum Master seeking to leverage Scrum, Agile skills, and business analysis skills to ensure organizational success through improving team performance and raising efficiency in product delivery; Coaching Agile teams to self-managed and high performing, emphasizing Agile principles and practices for successful project deliveries, and ensuring quality high business value and stakeholders’ satisfaction.

Certifications:

• Certified SAFe 6 Scrum Master (SSM)

• Professional Scrum Master (PSM I&II)

• Certified Scrum Master (CSM)

Skills:

• Agile frameworks: Scrum, XP, Kanban Principles, SAFe (Scaled Agile Framework).

• Tools: JIRA, Confluence, Trello, Mural, Azure DevOps Board, Microsoft Office Suite, SharePoint, Planning Poker, Miro, Agile and Jira Metrics, ServiceNow, Slack.

• Agile techniques: Customer centricity, continuous learning, SDLC, Community of Practice (CoP), user story writing, velocity tracking, scrum events facilitation.

• Leadership: Excellent communication, strategic planning, stakeholder management, effective decision-making, time management, problem-solving, servant leadership, negotiation skills, coaching and mentoring, dependency management, conflict resolution and people management.

Professional Experience:

Sr. Scrum Master Aug. 2022 – Till Date (Ending)

PNC Bank (Contract) Pennsylvania, PA

• Successfully increased team velocity for two scrum teams and improved team estimating techniques which made the team constantly achieve its sprint goals.

• Facilitating all scrum events for two teams, ensuring the teams adhered to all agile principles and values.

• Leveraging tools such as Miro, Jira, and its inbuilt metrics, to track team progress and promote collaboration amongst team members.

• Identifying and supporting the removal of impediments, and coached team members using effective root-cause analysis techniques such as the 5-whys technique, and open Sprint Retrospective discussions to ensure team alignment.

• Leading and developing, and collaborating with the Agile teams to self-managing, and maturity, resulting in highly quality product deliverables.

• Effectively supporting and promoting continuous learning culture in the Scrum Master Community of Practice (CoP).

• Working closely with the Release Coordinator and the development team to plan, execute and manage CRM Releases.

Scrum Master May 2018 – June 2022

nCino, Inc. (Contract Position) Wilmington, NC

• Improved teams’ velocity, collaborated, encouraged knowledge sharing amongst team members, thereby creating a more cross-functional team which helped the team meet its sprint goals at the end of every sprint.

• Formulated and promoted continuous improvement values for existing processes while promoting innovation of new product development. processes, leading to the integration of solution architectures such as SAS.

• Delivered actionable insight to the Agile team during Retrospective events to ensure open discussions.

• Utilized Jira and Kanban Board to track key Scrum metrics (burndown chart, burnup chart, and velocity chart,) to help deliver committed work.

• Collaborated with the PO for effective Backlog Refinement, prioritization, and establishing Acceptance Criteria.

• Authored and supervised working agreements to promote transparency and clarity within the Agile team.

SAFe Scrum Master Jan. 2015 – May 2018

United Health Group (Contract Position) Atlanta, GA

• Coordinated all Scrum ceremonies including Iteration Planning, Daily Standups, Iteration retrospectives, Iteration Reviews, and Backlog Refinement for 2 Agile teams.

• Influenced continuous improvement values for existing processes while promoting innovation of new product development.

• Provided actionable insight to the Agile team during Retrospective events to ensure open discussions.

• Used Jira and Kanban Board to track key Scrum metrics (burndown, velocity, capacity) to help deliver committed work.

• Assisted PO with effective Backlog Refinement, prioritization, estimation and establishing Acceptance Criteria.

• Introduced working agreements to promote transparency and clarity within the Agile team. Business Analyst Sept. 2012 – Dec. 2014

Pearson Vue (Contract Position) Smyrna, GA

• Gathered and documented user stories, ensuring clear and concise communication between stakeholders and the teams.

• Collaborated with Product Owners and Scrum Team to refine user stories, making them ready for sprint planning.

• Assisted in prioritizing the product backlog, focusing on delivering maximum value to customers in each sprint.

• Created detailed functional specifications, clarifying requirements and acceptance criteria for development teams.

• Fostered effective communication between developers, testers, and stakeholders to address queries and ensure common understanding.

Educational Qualification:

Bachelor Of Science - Accounting – Purdue University

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