Customer Service Representative

Rosalind Bohannon

Greenville, SC 864-***-**** ******************@*****.*** 78 Pine Drive, Taylors, SC 29687

EDUCATION

Norcross Highschool

Norcross, GA

High School Diploma (June 1996)

PROFESSIONAL EXPERIENCE

Alorica (Simpsonville, SC)

Customer Service Representative March 2017 – March 2022

•Talked to Customers over the phone, through email, and on online chats to resolve any questions or concerns they had

•Updated Customers information

•Provided feedback reports on call issues relating to downtime and / or training issues

•Upselling to customers to produce revenue

Springbrook (Travelers Rest, SC)

Mental Health Associate February 2010 – March 2015

•Maintained safe environment for children with intellectual disabilities and/or behavioral issues

•Assisted children with daily routines such as recreational time and meal service

•Carefully observed any changes in mood, behavior, and temperament throughout the night/morning

•Documented any changes in the behavior or moods of children in an effort to inform day shift about any changes or issues

ADDITIONALS KILLS

•Microsoft Office Suite

•Cash Handling/Accounting

•Communications (verbal and written across different types of media)

• Leadership

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