Technology Manager Project Management

DEVLIN HYTCHE SIMMS

443-***-**** / ******@*****.***

SUMMARY AND PROFILE

Seasoned Technology Manager with expertise in navigating ERP overhauls. Proven leader with diverse experience managing a technology portfolio, streamlining processes, and ensuring successful project delivery. Adept at rallying teams, optimizing plans, and ensuring alignment with strategic business goals.

Skills & Expertise:

Project Management (Agile & Waterfall methodologies) Business Case Development & Financial Analysis

Communication & Stakeholder Engagement Portfolio Management & Prioritization

Work Order Management & Tracking Environment & Integration Planning

AWS Cloud Strategies

PROFESSIONAL EXPERIENCE

American Electric Power Company Inc

Technology Manager

July 2022 - January 2024

Lead and collaborate with a team of three senior-level resources, fostering a culture of collaboration and successfully achieving key objectives.

Established monthly Project Review Meetings to monitor progress, identify roadblocks, and ensure efficient project execution.

Played a key role in reorganization initiatives by conducting a thorough evaluation of project team budgets and resource allocations. Ensured the optimization of resource mixes to meet daily business needs effectively during downsizing.

Improve IBM Maximo environment planning by:

oImplementing a streamlined request process for infrastructure and application changes.

oCreating a centralized calendar within SharePoint to track integration connections and prevent downtime.

oDeveloping a cost-effective AWS strategy for non-production environments.

Manage the lifecycle of portfolio projects (10-13) including:

oInitiating project creation, defining scope and creating demand record within Service Now.

oDeveloping compelling business cases to secure funding and buy-in.

oConducting accurate project estimations to ensure resource allocation and budget compliance up to $6 million

oCreating and managing work orders for efficient task execution.

oDeveloping roadmaps to visualize project timelines and milestones.

oLeading project review meetings to communicate progress, address risks, and make informed decisions.

oCollaborating with team leaders to complete detailed staffing plans and secure appropriate internal and outsourced resources.

State of Tennessee, Edison

September 2012 - June 2022

(Promoted into multiple roles)

IT Manager

April 2017 - June 2022

FSCM Functional Lead for Identity and Access Management

Managed three teams, each comprising three to five members.

Oversight of all procure-to-pay modules for the State of TN in the Edison System, including modules such as e Supplier Connection, Supplier, Supplier Portal, e Procurement & Purchasing, Items, Inventory & Cost Accounting, Procurement and Supplier Contracts, Services Procurement, Sourcing, Travel and Expenses, Accounts Payable, and Banking & Cash Management

As part of My promotion I had to develop a new ERP Strategic Sourcing and Supplier Contract Module Lead. While onboarding two new leads at different times, I provided continued support to ensure a seamless transition.

oDuring this transition I continued to:

Effectively manage and resolve Service Now tickets associated with the e Supplier portal, Supplier contracts, Strategic sourcing and Supplier registration.

Conducted thorough testing and troubleshooting for the e Supplier portal, Supplier contracts, Strategic sourcing and Supplier registration.

Developed custom queries tailored to user and business owner needs.

Cultivated strong relationships with key stakeholders, including the Central Procurement Office, Division of Accounts, and the supplier community.

Reviewed Service Now Incidents for resolution details, customer responsiveness, and interactions with technical staff

Evaluated Change Service/Development Requests and conducted research on known issues and bugs.

Collaborated with PeopleSoft Strategist and Development teams to review new functionality.

Conducted knowledge transfer sessions with new employees on system intricacies and divisional management practices.

Developed custom queries for users and business owners to facilitate efficient data retrieval and analysis.

Led a collaborative effort with stakeholders and technical staff to define a roadmap for new functionalities that build upon existing features and anticipate potential customization requests.

ERP Module Lead

August 2014 - April 2017

Led the successful upgrade of PeopleSoft from version 9.1 to 9.2 within a 12-month timeframe.

Cultivated and maintained strong relationships with the Central Procurement Office and the supplier community.

Modules supported:

oServices Procurement in 9.2 PeopleSoft:

Revitalized the Services Procurement Module, introducing functionality removed in version 8.9.

Developed a robust training curriculum encompassing test case scenarios for business owners.

Configured and optimized the module post-9.2 implementation.

Spearheaded ongoing research on known issues and bugs.

Engineered a seamless process to integrate new user creation with Oracle Identity and Access Management Software.

oe Supplier Portal in 9.1/9.2 PeopleSoft:

Effectively managed and resolved remedy tickets associated with the e Supplier portal.

Conducted thorough testing and troubleshooting for the e Supplier portal.

oStrategic Sourcing Module in 9.1/9.2 PeopleSoft:

Proactively addressed and resolved remedy tickets linked to the Strategic Sourcing module.

Conducted comprehensive testing and troubleshooting for optimal module performance.

Developed custom queries tailored to user and business owner needs.

oSupplier Contract Module in 9.1/9.2 PeopleSoft:

Oversaw Statewide Contract numbers and provided dedicated customer service to users.

Effectively managed and resolved remedy tickets associated with the Supplier Contract Module.

Developed customized queries to streamline data retrieval for users and business owners.

oEdison Sourcing and Supplier Contract Group:

Orchestrated day-to-day operations within the Edison Sourcing and Supplier Contract modules.

Played a key role in creating and migrating custom queries through the remedy system.

Assisted in the seamless onboarding of new employees for the group.

Ensured a responsive 2-hour window for contacting users to address remedy tickets.

ERP Consultant II

September 2012 - August 2014

Services Procurement Module in 8.9 PeopleSoft

oDedicated customer service to users and business owner

oHandled all remedy tickets associated with service procurement module.

oDevelop test scripts for service procurement module for 8.9 to 9.1 upgrade.

oCreate custom queries for users and business owner.

Supplier Contract Module in 8.9 and 9.1 PeopleSoft

oMaintain Statewide Contract numbers.

oDedicated customer service to users

oHandle remedy tickets associated with the Supplier Contract Module

oCreate custom queries for users and business owners.

Edison Supply Chain Management Group

oAssisted in supporting remedy tickets for our modules.

oAssisted in creating and migrating custom queries through remedy.

oAssisted in training for the PO Module

Previous employment from 2000 - 2014 available upon request.

EDUCATION AND OTHERS

Tennessee State University, 2013

Graduate Certificate in Nonprofit Management

Tennessee State University, 2010

Master’s in Business Administration, emphasis on Supply Chain management

University of Maryland Eastern Shore, 2004

Bachelor of Science, Business Administration

Technology Experience:

Change Management

People soft 8.9, 9.1, 9.2

App Designer software

SQL Developer software

ITIL Foundation Certified

Proficient with Microsoft Office Suite

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