Customer Service Specialist

Location:

Phoenix, AZ

Posted:

May 09, 2024

Contact this candidate

Resume:

Antonio Simmons

**** * *** ******, *******, *****, AZ (US)

****************@*****.***

602-***-****

PROFESSIONAL SUMMARY

Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of SalesForce.com and HubSpot CRM software. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. EMPLOYMENT HISTORY

I clean up worksites and empty out trash and move various equipment out of and onto properties being tore down, remodeled, and/or built.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Maintain logs of activities and completed work.

Interpret administrative and operating policies and procedures for employees. General laborer, Tru Blue People Ready. Phoenix, Arizona Jan. 2024 - Present

Check to ensure that appropriate changes were made to resolve customers' problems. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Manager, Hungry Howies. Phoenix, Arizona

Aug. 2021 - Jun. 2023

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Review insurance policy terms to determine whether a particular loss is covered by insurance. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Refer unresolved customer grievances to designated departments for further investigation. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

• Solicit sales of new or additional services or products.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Order tests that could determine the causes of product malfunctions.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Customer Service Rep, Valor Global. Phoenix, Arizona Sep. 2019 - Mar. 2021

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Customer Service Rep, Turnkey Solutions. Phoenix, Arizona Apr. 2012 - Aug. 2019