Scrum Master Project Management

Luis Amador

Senior IT Project Manager

Project Management Professional Certified Scrum Master

SDLC framework PMO's Agile Waterfall Smartsheets

Kanban methodologies Change Management Project Management Budgeting CRM software

Documentation Requirements Gathering Cost management Project planning TFS JIRA MS Project

Location: Lakewood, CO

Summary:

PMP certified with over 15 years of experience driving end-to-end execution of multiple simultaneous key software and hardware projects / programs both with internal resources or external contractors.

Accustomed to deploying simple and complex enterprise solutions for start-ups and large enterprise organizations across government, health insurance, real estate, and financial services.

Expertise in implementing and adhering to industry Project Management and IT best practices.

Experience in managing budgets at an enterprise scale, ensuring optimal allocation of resources and cost-effectiveness in line with organizational goals.

Adept at leveraging current project management tools to streamline workflows, enhance collaboration, and ensure successful project delivery within established timelines and budgets.

Extensive experience in leading and coordinating SDLC phases, ensuring alignment with project objectives and timelines, adept at employing total Cost of Ownership (TCO) optimization strategies.

Comfortable working with Agile / Waterfall / Kanban methodologies to deliver on time, focusing on standardizing and formalizing documentation.

Possess advanced proficiency in designing, implementing, and maintaining diverse IT infrastructure and software components.

Excel at aligning IT services, process, and tools with business needs through strategy, design, integration, and continuous improvement.

Proficient at defining requirements, scope, WBS, plans, design, managing timelines, budgets, and vendors / contractors for multiple projects. Skilled at launching and building IT departments and PMO's from the ground up.

Extensive experience in document creation and formatting using Microsoft office products, ensuring a polished and professional appearance in all written communications

Lead or participated in larger efforts to independently manage sub-program components of moderate complexity within change management and contribute to project plans and budgets, work with users to understand complex problems and bring issues to resolution in accordance with change management timelines.

Realized $500K annual training cost savings by deploying streamlined solution within budget and schedule.

Work with contractor on requirements and Project Management for new system to replace a 16-year-old one

Extensive experience with Microsoft products (MSProject, MS Office, Sharepoint, Visio, MS Teams, Outlook).

Highly-Regarded Leader:

Exceptional breadth of skills across technology and business with proven history of successfully and consistently delivering results that improve efficiency, enhance service levels, and foster an environment of continuous improvement.

Trusted advisor frequently engaged to identify opportunities for improvement and develop strategic vision and plans that profoundly impact the business.

Influential leader capable of building and managing cross-functional teams of business and technical personnel.

Areas of Expertise

IT Dept. Build / Launch

Continuous Improvement

Software solutions management

PMO Design

Risk Mitigation

Technical Solutions Design

Change Management

Vendor Coordination

Strategic Roadmaps

Kanban / Agile / Scrum Methodologies

Document / Reporting

Process Transformation

Technical / Workflow Assessments

Team Building / Training

Project Management

Requirements Gathering

Articulate Presenter

Problem definition

Problem resolution

Cost management

Project management tools

Project planning

Scope management

TFS and JIRA

MS Project and Smartsheets

Project Management mentoring

Establish KPI's to track progress

Organizational Communication

100% Bilingual Spanish / English

Microsoft products

Education:

Bachelor’s Degree – Business Administration, Minor in Computer Information Technology from Stamford Hill University London, England - 1973

Certifications:

Project Management Professional (PMP) – Valid through 2026

Certified Scrum Master (CSM) – Valid through 2025

Professional Experience:

State of Colorado, Denver, CO (Remote) 2022 to Present

Dept. of Public Health and Environment

Senior IT Project Manager

In charge of 5 Projects:

Immediate response to reporting data and transmitting to partner organizations

ChatBot for taking care of frequently asked questions on the website

Move old application to new server and modern environment

Tech Debt: migrate data from old servers (about to be decommissioned) to new ones

Work with contractor on requirements and Project Management for new system to replace a 16-year-old one

Tools used: AWS DevOps, Excel, MS Project and the MS suite of products

Teams involved: State of Colorado uses external contractors to do a good number of their projects, so the involvement of a Project Manager is to keep all parties on track and make sure the projects remain on time and within budget. Lots of web meetings via Google Meet and Zoom.

YES Communities, Denver, CO 2021 to 2022

Senior IT Project Manager

Led vital, time sensitive IT projects in the areas of telecom, rental conversion, third party network contractors.

Coordinate Auto Attendant / Phones update for 215 communities nationwide for the 8X8 telecom systems

Perform Business Analysis and process workflows for current and suggested solutions related to rental conversions

Document current workflows for third party process for network upgrade / new community integration to existing network

Created, organized and ran the Spanish Conversation Club to help people get fluent in Spanish conversation. It became a big success given the amount of Spanish speaking clients throughout the US.

Tools used: TFS, JIRA and the MS-Suite of products. For schedule management Smartsheets was used.

Teams involved: No contractors involved for these projects so there was a lot of relying on communications tools, mainly Zoom and sometimes Skype. There was quite a bit of coordination needed especially when the project involved remote locations.

CNI Asesores Financieros, C.A, Panama City, Panama and Lakewood, CO 2018 to 2021

Project Manager Product Owner

Contracted by international start-up investment company (CNI Asesores Financieros, C.A.). Successfully launch IT department from ground up; architect and provision IT infrastructure; network, hardware / software. Manage all projects as Product Owner. Define process and data flows.

Recruit and hire three high caliber operational / project staff to serve as key contributors focusing on future business success and growth. Conduct in-depth training for full comprehension and adoption of systems to ultimately hand over tasks.

Manage changes to CRM software adding custom functionality.

Collaborate with business owner and key stakeholders to accurately document existing business processes and workflows. Define organizational objectives and formulate comprehensive future plans for precise alignment.

Direct end-to-end software / infrastructure projects; gather requirements, devise scope, track milestones, manage schedules, deliverables, project teams and budget.

Assess, develop, communicate, and document proactive risk mitigation measures for all project execution and deliverables.

Serve as point-of-contact for software / hardware vendors; conduct presentations and identify appropriate, cost-conscious off-the-shelf solutions to meet workflow needs. Devise / negotiate contracts and SOW’s.

Establish KPI's to track progress (Sales, Website clicks, Time to process application).

Mindboard, Maryville, TN 2016 to 2017

Senior IT Consultant – Project Manager Product Owner

Managed implementation of enterprise IT, telecom, infrastructure, and software / hardware solutions to modernize multi-location government agency. Define processes and data flows.

Spearheaded telephone system replacement project comprised of five locations and ~500 units of hardware. Maintained project schedule; forecasted and monitored overall milestones for successful execution.

Conceptualized and implemented forward-thinking network integration and every five-year 300 PC replacement / rotation initiative to ensure systems current thus maximizing end-user productivity.

Led network / server re-location project to new space. Devised scope and communication plans to align with requirements. Allocated roles / responsibilities, maintained schedules, coordinated with vendors, and reported project status to executives.

Overhauled business processes; developed, managed, facilitated, and documented streamlined workflows to promote business continuity and continuous improvement. This served as a base to evaluate ERP solutions.

Used the revised business processes as a base for the implementation of the Tyler-Munis ERP and its integration with all the different departments / functions (Accts. Payables, Accts. Receivables, Bank Reconciliation, Budgeting, Cash Management, Financial Reporting, Fixed Assets, General Ledger, Grant Tracking, Purchasing, Vendor Management).

Partnered with executive leaders to devise five-year strategic roadmap / plans. Implemented centralized dashboards to increase visibility across organization on project / program status and align key stakeholder objectives.

Served in dual roles as Product Owner and Project Manager on all projects; led requirements gathering, scope, budgets, timelines, and project teams through to delivery and go-live.

Researched, evaluated, and purchased off-the-shelf software solutions. Conducted presentations providing expert recommendations to leadership to gain buy-in.

Led initiative to evaluate / implement new Inmate Control solution.

Managed update to new website (including coordinating with all major stakeholders).

Appointed as go-to-resource for all software / hardware vendor relations, and contract negotiations. Cultivated strong relationships to exceed project objectives.

Establish KPI's to track progress (Online payments, Town hall attendance, Website clicks per section).

Community Health Alliance, Knoxville, TN 2013 to 2015

Senior Business Analyst - Project Manager Product Owner

Led vital, time-sensitive IT projects utilizing in house / off-the-shelf solutions for healthcare open enrollment start-up. Define process and data flows.

Navigated teams through multi-location (5) implementations.

Launched PMO from inception; formalized standard, sustainable best-practices for future growth.

Researched and identified cost-effective off-the-shelf application and led rapid implementation to meet critical deadline for open enrollment. Served as liaison between development teams and business stakeholders.

Leveraged expertise as Product Owner using Agile methodologies to manage and execute successful website development / upgrade project.

Drove network server relocation project as Product Owner. Led design and full implementation after standard business hours to minimize operational and customer impact.

Facilitated cross-functional team meetings, delegated and prioritized tasks, and allocated resources to align with project objectives.

Prepared comprehensive project status reports, updates and supporting documentation for executive leadership.

Utilized features within SharePoint as central point-of-contact for updating project status and constant communication with team members.

Collaborated with project sponsors, owners, and stakeholders to identify, track, and eradicate roadblocks.

Assembled and managed high-performing development team on design, innovative concepts, and project strategy for multiple key initiatives, allocated tasks to achieve key objectives.

Establish KPI's to track progress (Enrollments, Payments via website, Provider enrollment via website).

Clayton Homes / Vanderbilt Mortgage & Finance, Maryville, TN 2005 to 2013

Group Manager - Project Manager Product Owner

Originally engaged in a hands-on developer role; rapidly promoted to simultaneously assume leadership duties based on performance excellence for large multi-division home builder / mortgage company with ~200 IT employees. Led and trained teams to systematically deploy multi-million-dollar innovative, customized enterprise-wide IT solutions for collections, customer service, loss mitigation, accounting, and telephony departments. My Project Management experience includes the full cycle development as this company has a philosophy of developing their software solutions as opposed to purchasing third party software solutions. Define process and data flows.

Orchestrated $6.3M cumulative cost savings with simultaneous execution of ~100 projects with some in excess of $1.5M during eight-year tenure.

Realized $67M savings in three-years by streamlining efficiencies and navigating project teams through seamless delivery.

Pioneered Collections Information System which drove 30% efficiency. Deployed to ~1500 end users. Identified need to optimize system and systematically developed customized homegrown solution for increased functionality and automation.

Realized $500K annual training cost savings by deploying streamlined solution within budget and schedule.

Designed and launched complex dashboards to monitor project status, establish team accountability and ensure short / long-term goals delivered. Adopted as standardized company practice to increase efficiency.

Served as key contributor on project committee with C-Suite leaders to review and allocate project resources and align workloads.

Conducted in-depth assessments with individual departments, analyzed needs and justifications presented. Provided approval based on cost, expected outcomes, and schedules.

Oversaw key projects from concept to deployment, conducted strategic planning and advised team on developing cutting-edge IT solutions.

Built, trained, and led IT project teams comprised of eight high-performing business analysts, project managers, and developers.

Prepared comprehensive project reports, updates and supporting documentation for executive leadership with meticulous attention to detail.

Defined test prototypes and quality parameters for software acceptance signoffs in collaboration with cross-functional teams.

Devised delivery plans and detailed deployment schedules for enhancements / new features and verified quality standards.

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