Customer Service

MELANIE HARPER

Lorton, VA 571-***-**** *.***********@*****.***

SUMMARY

Energetic customer service professional with 18+ years of experience committed to meeting customer needs and ensuring total customer satisfaction. Creative problem solver offering agreeable solutions. Exceptional team player who thrives in a fast-paced environment.

SKILLS

Excellent communication skills

Multitasking

Exceptional people skills

Data entry

Problem solving

Cash handling

Time management

MS Word, MS Teams, Zoom

Team player

Computer savvy

EXPERIENCE

Harmony at Spring Hill, Lorton, VA September 2023 – February 2024

Server/Waitress

Interacted with residents and staff in a friendly and professional manner.

Efficiently served meals to residents; ensured residents were completely satisfied with their meals.

Adequately stocked the dining room with utensils, napkins and condiments to meet residents’ needs while dining.

Maintained the cleanliness of the dining room and washed dishes as assigned.

Completed required forms on a daily basis for the next scheduled shift.

IHOP, Lorton, VA March 2023 – September 2023

Server

Provided excellent service to customers and interacted with them in a polite and professional manner.

Answered inquiries on menu items; informed customers of specials and offered menu recommendations.

Served meals and beverages to customers and attended to their needs.

Answered phones and prepared online and to-go orders.

Harper Family, Carolina, VA February 2021 – September 2022

Caregiver

Continuously provided a safe, loving and comfortable environment.

Assisted with hygiene and personal care; prepared meals on a daily basis.

Administered medications daily and managed laundry; provided companionship.

Cleaned and sanitized the bedroom; maintained the cleanliness of the home.

Krispy Kreme, Alexandria, VA August 2018 – September 2022

Team Member

Provided excellent service to customers; answered general inquiries.

Processed customer transactions and handled cash and debit cards.

Answered phones and prepared in-house, to-go and drive-through orders.

Assisted with cleaning the dining room and lobby; wiped down tables and stocked condiments.

Jimmy John’s, Springfield, VA June 2017 – October 2017

Sandwich Maker

Prepared sandwiches and wraps according to customers’ preferences.

Answered phones and prepared to-go orders.

Processed customer transactions and took payments.

Stocked condiments; assisted with maintaining the cleanliness of the store and work areas.

EDUCATION

High School Diploma, Mount Vernon High School, Alexandria, VA

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