Customer Service Be A
Resume:
Audrey Mendez
*************@*****.***
SUMMARY OF QUALIFICATIONS
More than 15 years of experience in professional support in administrative operations and managed healthcare roles. An Excellent communicator, who stays abreast of her field, grasps her role quickly and takes initiative where needed. Friendly, confident and can be trusted to provide empathetic care balanced with responsible supervision. Familiar with most business practices, proficient with software applications including: Microsoft Word, Excel, PowerPoint, Outlook and QuickBooks.
EMPLOYMENT HISTORY
Managing Attendant - Residential Estate Los Gatos, Ca September 2014 to September 2022
● Managed private care for client, ensuring their physical and mental well-being. 24 hour/4 day shift, Monday thru Friday.
● Successfully navigated client's declining health with a comprehensive care plan
● Devised a care plan improving client's health, ensuring needs were met with precision and empathy.
● Provided emotional and physical support, adapting to changing health needs, and ensuring comfort.
● Provided transportation to any scheduled doctor appointments. Acted as first point of contact to understand health issues or administer prescribed medication as necessary.
● Monitored and adapted care strategies to enhance client's daily life.
● Managed household by paying bills, hiring contractors for any safety improvements, repairs or additions.. Cleaning and upkeep of residence.. Shopped, prepared and stored all meals, ensuring a healthy diet.
● Maintained open communication with out-of-town conservator, fostering a collaborative approach to find a skilled nursing home.
● Additionally, assisted in the sale of clients home after moving to her new residence.
● Post move, stayed on to close up all lose ends by taking Inventory of clients extensive antique furniture collection and valuables. Had everything appraised and prepared for sale by hosting 2 Estate Sales and facilitated selling the bulk of her estate to local Antique shops. Net Sales totaling over $10,000 for my client, $2,000 for myself and any remaining items from the estate
In Home Support Specialist - We Care Personal Services San Jose, Ca October 2011 to September 2014
● Shop for and prepared healthy meals
● Administered medication and monitored vitals
● Transported to appointments
● Acted swiftly in medical emergencies, staying abreast of life-saving techniques if necessary
● Managed personal affairs including bill payments and household necessities
● Worked overnight care shifts. Primarily 4 days consecutively. Event Specialist - The Stuart Rental Company Milpitas, Ca August 2007 to August 2009
● Established and nurtured client relationships, enhancing Stuart Rental's customer base
● Coordinated rental items, ensuring customer satisfaction and event success
● Stayed updated with design trends, providing innovative solutions for event themes
● Created detailed event timelines and floor plans, enhancing event organization
● Boosted event success rate through strategic consultation and advice
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