Operations Management Continuous Improvement

TERESA NOBRE

OPERATIONS MANAGEMENT

Clark, NJ ***66 908-***-**** ***********@***.***

PROFESSIONAL SUMMARY

Experienced and results-driven operations management professional with a proven track record of optimizing organizational efficiency, driving operational excellence, and fostering sustainable growth. Collaborating closely with executive teams, align operational initiatives with overarching business goals to enhance productivity, reduce costs, and improve overall performance. Expertise spans policy development, procedure implementation, staff training, assignment delegation, and employee motivation, ensuring seamless operations across diverse functions. Navigating complex regulatory landscapes, prioritize compliance standards while promoting a culture of safety and efficiency. Spearhead initiatives to identify inefficiencies, streamline workflows, and implement best practices that drive measurable results. Bring a strategic mindset and analytical approach to problem-solving, leveraging data-driven insights to inform decision-making and drive continuous improvement initiatives. Thrive in dynamic environments, adaptable and resilient, overcoming challenges to drive positive change. Committed to delivering results that exceed expectations, eager to leverage skills and experience in operations management to make a meaningful impact in a forward-thinking organization. CORE SKILLS AND COMPETENCIES

Budgeting and Financial Management ǁ Staff Training ǁ Assignment Delegation ǁ Negotiation Skills ǁ Regulatory Compliance ǁ Branch Operations Management ǁ Client Relations ǁ Technology Proficiency ǁ Team Leadership ǁ Process Optimization ǁ Supply Chain Management ǁ Inventory Control ǁ Quality Assurance ǁ Cost Reduction Initiatives ǁ Continuous Improvement ǁ Performance Management ǁ Risk Assessment and Management ǁ Cross- functional Collaboration ǁ Vendor Management ǁ Data Analysis and Decision Making. WORK EXPERIENCE

Office Manager Sep 2023- Current

Overnight Freight, Woodbridge NJ

l Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

l Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

l Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.

l Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. l Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Operations Manager March 2008- June 2023

XPO Logistics/ RXO. Edison, NJ

l Spearheaded the recruitment, hiring, and training of initial personnel, playing a pivotal role in establishing key internal functions and defining the scope of positions for a newly formed organization, laying the foundation for operational success from inception. l Strategically scheduled employees for shifts, leveraging insights into customer traffic patterns and employee strengths to optimize staffing levels, enhance service quality, and meet dynamic business demands with precision.

l Innovated and implemented robust systems and procedures to elevate operational quality and team efficiency, driving tangible improvements in productivity, accuracy, and customer satisfaction while fostering a culture of continuous improvement and operational excellence. l Oversaw comprehensive facility maintenance initiatives, meticulously ensuring the optimal functionality of equipment and infrastructure at all times, thereby minimizing downtime, enhancing operational reliability, and safeguarding the integrity of critical logistics operations. l Collaborated closely with executive leadership to proactively anticipate and address evolving customer needs and labor planning concerns, positioning the organization for strategic agility, market responsiveness, and sustained competitiveness in a rapidly evolving business landscape. l Directed the daily operations of multiple departments with precision and finesse, orchestrating seamless coordination and collaboration across diverse functions to maximize efficiency, optimize resource utilization, and exceed operational objectives and client expectations consistently. l Championed targeted training initiatives to facilitate effective communication and skill development among staff members, nurturing a culture of clarity, collaboration, and continuous learning that empowers employees to thrive and excel in their roles. EDUCATIONAL QUALIFICATION AND LICENSE

Certification in Business Administration, Jun 1993 Katherine Gibbs School. Montclair, NJ

High School Diploma,

Jun 1991

East Side High School. Newark, NJ

Relevant Coursework: Introduction to Business ǁ Principles of Management ǁ Marketing Fundamentals ǁ Accounting Basics ǁ Business Communication ǁ Business Law and Ethics ǁ Economics ǁ Human Resource Management ǁ Project Management ǁ Information Systems Management ǁ Entrepreneurship and Small Business Management ǁ Psychology ǁ Sociology ǁ Humanities. LANGUAGES

Portuguese: Bilingual

Spanish: Conversational

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