Technical Support Social Media

EZENWA OBIEZE

** ***** ******, *******, ******* 289-***-**** ************@*****.***

Summary

Skilled technical support professional dedicated to resolving client inquiries and issues, enhancing overall customer satisfaction. Demonstrates adept teamwork and communication skills, coupled with a keen eye for detail, to implement innovative solutions that drive company progress.

Skills

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Customer

relationship

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Operating

System

(Windows)

●

Sales

Management

●

Time

Management

●

Microsoft office suite

●

Software

Installation

●

Documentatio n

●

Problem

Analysis

Experience

February 2021 - January 2023

Database Manager - Freelance

●Maintained 100% comprehensive documentation of database configurations, processes and procedures.

●Built efficient websites using html, css, javascript & php for database integration and data validation.

●Created and maintained efficient database structures with MongoDB and MySql to meet organization's requirements.

●Established data quality checks and validation procedures, achieving a data accuracy rate of 100% and enhancing database integrity.

September 2020 - July 2021

Sales Agent - Humble General Merchandise, Nigeria

●Guided customers in the setup of purchased devices, addressing technical concerns for a 90% satisfaction rate.

●Devised and executed strategic initiatives resulting in a remarkable 40% surge in sales targets and customer expansion.

●Proficiently installed, configured, and maintained computer software, hardware, networks, and printers.

●Cultivated and sustained positive business and customer relationships, fostering loyalty and repeat business.

September 2019 - August 2020

Sales / Technical Support - TLS, Nigeria

●Catered to clients' unique needs by suggesting tailored loan plans and expertly navigating them through the loan approval process

●Enhanced digital presence through website creation and social media campaigns which achieved a 45% increase in sales targets and a customer base expansion of 20%.

●Establish partnerships for co-promotions, cross-selling, and bundled offerings.

December 2018 - August 2019

Technical Support Agent - Panacea Insurance Brokers, Nigeria

●Interacted with clients to provide and process information in response to inquiries and requests about products and services.

●Effectively diagnose and address technical issues promptly and precisely, offering client guidance and support.

●Managed internal computer systems, desktop setups, and peripheral devices.

May 2017 - November 2018

Operations Administrator - Tomade Farms, Oyo, Nigeria

●Generated monthly reports with a 98% accuracy rate, ensuring data integrity for strategic decision making.

●Scanned documents and archived in a database to keep records of essential organizational information.

Education

January 2023 - April 2024

Niagara College, Welland - Computer Engineering Tech

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