Customer Service Data Entry

Wanda Dominguez

914-***-**** • ****************@*****.*** • Ossining, NY 10562

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Summary

Skills • Problem resolution

• Multitasking

• Good work ethic

Computer proficiency: Microsoft Word,

Excel, PowerPoint, Medisoft, IDX, MDE, and

Ontrac

•

• Data entry

• Scheduling and calendar management

• Quality-oriented team player

• Files and records management

• Insurance collection and claim review

• Medical coding understanding

• Adaptability and time management

• Communication skills.

• Organizational know-how.

• Collaboration talent

• Communication and interpesonal skills

• Customer service experience

09/2018 - Current

Legal Assistant/ Office Administrator, Brody, O'Connor And O'Connor 01/2017 - 01/2018

No Fault Arbitration/Litigation Examiner, Country-wide Insurance Company, New York

01/2012 - 01/2017

Claims Examiner, American Transit Insurance, New York, NY Experience

• Supervised customer service and client communications

• Calendar coordination

• Conducting legal research and writing

• Client billing and accounting

• Document organization and management

• Assign and monitor clerical functions

• Maintained office services by organizing office operations and procedures

• Review and approve supply requisitions

• Conducting translations of client statements from Spanish to English Processed HIPAA authorization forms to obtain medical records; tasks include collecting patient information, distributing medical files, and filing and processing patients admission and discharge papers

•

• Process and review litigation and arbitration cases with the knowledge of Regulation 68

• Communicate with attorneys for the settlement of conciliation cases

• Process stipulations of payments

• Work with AAA (Modria website) for possible settlements/defense

• Knowledge of ProLaw software and AS400 systems

01/2009 - 01/2012

Receptionist, Broadway Medical And Dental Care, New York, NY 01/2008 - 01/2008

Medical Billing Externship, Beth Israel Hospital, New York, NY

• Investigated claims, adjustments, or denials and arranged medical records in order

• Data Entry and pre-batch medical specials

• Processed lost wages claims

Handled the insurance forms, subpoenaed checks, and subpoena files to be sent to designated courts

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• Maintained communication with all medical providers

• Took the responsibility to handle medical and loss-of-wage wages claims

• Translated investigation department from English to Spanish

• Customer Service

• Authenticated patient's health insurance and collected co-payments if necessary

• Billed insurance company accordingly

• Made appointments for patients

Answered patients questions regarding different health insurance plan's features, covered, and non-covered

•

Established and maintained a positive working relationship with doctors, coworkers, and patients

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• Registered patients in theurology department

• Called health insurance to obtain pre-verification for the undergoing surgery

• Verified patient's referrals and collected co-payments

• Processed data entry of payments through IDX

• Prepared batch payments and confirmed batches are closed 01/2011

Associate Degree, Business Administration

Baruch College, New York, NY

01/2008

Medical Billing And Coding Certificate Program Diagnose Coding Using ICD Sanford Brown Institute, New York, NY

9 manual and procedural coding using CPT/HCPS manuals Health insurance proceeding Medical terminology and physiology

Education And

Training

Spanish:

Native/ Bilingual

English:

Native/ Bilingual

Languages

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