Customer Service Call Center
Resume:
Khaled AF Abdel-Aziz
************@**********.***
1
Khaled Ahmed Fahim Abdel Aziz
Calgary, AB, T3G 2V9
Canada
Tel. Home : +1-825-***-****
Tel. Mobile : +1-825-***-****
E- mail : ************@**********.***
Nationality : Canadian
Mother tongue : Arabic.
English : Fluent.
French : Basic.
Education
BSc. Mechanical Engineering.
Faculty of Engineering.
Ain Shams University.
High School Diploma.
Nokrashy Secondary School.
Khaled AF Abdel-Aziz
************@**********.***
2
Work Experience
October 3,2022 to September 8,2023
Canada Revenue Agency
Position Trust Examination officer
*Review wage/rent subsidies claimed tax payers
*Contact tax payers to clarify whether they are eligible for claimed amounts or not
*According to conversation with tax payers, I make my decision and forward it to senior trust exam for approval or to ask HQ for decision October 25,2021 to Date June 8,2022
Canada Revenue Agency
Position Tax Service Agent
• handle incoming inquiries from tax payers in a positive and enthusiastic manner
• actively listen to tax payers to better understand their needs
• fulfill their needs
• solve tax payers problems and escalate to another departments if needed issues
•ensure the tax payer leaves the interaction feeling reassured and impressed June 8, 2015 to October 28, 2021 GLM
Call center
Longueuil, QC - Canada
Position Sales and Customer Service Consultant
• handle incoming inquiries from customers in a positive and enthusiastic manner
• actively listen to customer to better understand their needs
• fulfill their needs
• solve customer problems and escalate to another departments if needed
• ensure the customer leaves the interaction feeling reassured and impressed April 1, 2014 to July 17,2014 Atelka
Rogers wireless call center
Montreal - Canada
Position Customer Service Consultant
Jan 1, 2010 to July 31,2012 ABB
IMS (International Marketing & Sales)
LPED (Enclosures & Din Rail Products)
LP (low voltage) Division
Khaled AF Abdel-Aziz
************@**********.***
3
7, Dr. Mohamed Kamel Hussein St., Cairo
Position Area Sales Manager in EG & Central Africa Din Rail Components
Duties 1- The FF-LSU interface under all aspects gets involved when problems escalate to help solving them, active 2way communication from FF to LSU and LSU
to FF
.
2- Budget and profitability responsibility for all product lines in the assigned countries.
3- Responsible to develop and maintain one single
market plan document for all product lines in the
Global Product Group
4- Responsible for sub-regional and local pricing
5- Driving business development to results
6- Dedicated and continuous approach to strategic
clients, follow-up and instant reaction via FF and LSU
7- Driving segment specific market approach,
coordinates with IMS BU3118 segment organization
for local support
8- Driving upgrade of local product/marketing/
commercial know how to the requested level
June 1, 2008 to Dec.31, 2009 ABB Egypt
AP Division
BA Low Voltage Products and Instrumentation
7, Dr. Mohamed Kamel Hussein St., Cairo
Position Product sales & export manager
Enclosures & Din Rail Components
Duties 1- Identify the recent business opportunities for my products.
2- Make market study to set the right product
with the right Price in local market
3- Set an action plan to achieve the targeted
market share.
4- Sales, marketing, launching new products and
Technical Support for my products in all of
Egypt.
5- Leading Area managers outside Egypt
6- Create new product for each market
Khaled AF Abdel-Aziz
************@**********.***
4
Jan. 1, 2006 to June 1, 2008 ABB Egypt.
AP Division.
BA Low Voltage Products and Instrumentation
7, Dr. Mohamed Kamel Hussein St., Cairo
Position Product Manager of BU3118
Duties 1- Identify the recent business opportunities for my products.
2- Make market study to set the right product
with the right Price in local market
3- Set an action plan to achieve the targeted
market share.
4- Sales, marketing, launching new products and
technical Support for my products in all of
Egypt.
Jan. 1, 2001 to Jan. 1, 2006 ABB Egypt
AP Division
BA Low Voltage Products and Instrumentation.
7, Dr. Mohamed Kamel Hussein St., Cairo.
Position Product Manager of Wiring Accessories, mcb
, LPD, panels and Alexandria Regional
Manager.
Duties 1- Identify the recent business opportunities for my products.
2- Make market study to set the right product
with the right price in local market.
3- Set an action plan to achieve the targeted
market share.
4- Sales, marketing, launching new products and
technical Support for my products in all of
Egypt.
5- Responsible for the whole Co. activity in Alex. Including (Sales, marketing, technical support,
creation of new sales Channels, launching new
products, preparing seminars, Workshops
and in-site training)
6- Recently I’m responsible for company
logistics dept. In addition to my previous
duties.
.
May 1, 2000 to Dec. 31, 2000 ABB Metal and Plastic Manufacturing. 7, Dr. Mohamed Kamel Hussein St., Cairo.
Khaled AF Abdel-Aziz
************@**********.***
5
Position Project Engineer.
Duties 1- Responsible for all 3rd. party revenues including quality Control, delivery schedule and collection. 2- Responsible for out sourcing delivery including quality Control, tendering and time schedule.
June 1, 1996 to May 1, 2000 ABB Metal and Plastic Manufacturing. 7, Dr. Mohamed Kamel Hussin St., Cairo.
Position Sales &Marketing and technical support Engineer. Duties 1-Sales and marketing for the company activity in all of Egypt 2- Technical advisor for clients.
Nov. 1, 1991 to May 30, 1996 Schindler Egypt.
Eng. Yehia Zakaria St., Heliopolis, Cairo.
[Schindler Egypt is # 1 in the in Egypt at this time with 80% Market share of the Egyptian elevators market]
Position Area supervisor in
Cairo and Upper
Egypt.
Duties 1- Leading sales team in my area.
2- Leading mechanical installation team in my area. 3- Contact previous clients for new installation or regain Their maintenance contracts.
4- Project management for major projects including technical follow up, financial follow up and time schedule
Feb. 15, 1986 to Oct. 30, 1991 Schindler Egypt.
Eng. Yehia Zakaria St., Heliopolis, Cairo.
Position Installation engineer.
Duties 1- Mechanical Installation engineer in Cairo and Upper Egypt
2- Project management for the projects in my area. Sept. 11, 1985 to Feb. 14, 1986 Schindler Egypt.
Eng. Yehia Zakaria St., Heliopolis, Cairo.
Position Technical office engineer.
Duties 1- Design of elevator component according to client’s order. 2- Make the necessary shop drawings and the related Material list to both local and foreign purchasing dept.
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