Desktop Support Project Management
Resume:
RANDY WELLS **** ***th Pl. S.E.
Mill Creek WA ***12
**************@*******.***
SUMMARY
Twenty years background and education in operating systems, data migrations, desktop support and IT management. Able to multi-task in a fast paced environment and react quickly to change. Excellent at incident response. Ability to coach, mentor and lead personnel within a team. Skilled at technical documentation and report writing. Project Management, Inventory Management, Metrics, Personnel Management.
SKILLS
Windows(All Version), Windows Server, Microsoft Office, Microsoft Visio, Microsoft Virtual Server, SQL Server, Remedy, SCCM, Citrix workspace
WORK HISTORY
IT Support, Mountain Ltd January 2022 to January 2024
Work from home
Support for Employment firm, specializing in Engineers for the telecommunications industry.
Coordinate user accounts for vendors, troubleshoot issues for over 2,000 contractors
Desktop Support, Cepheid (Matchpoint Solutions contr.) September 2021 to November 2021
Bothell, WA
Support for Biotech firm. Imaging and setup PC’s, software installs, VPN issues, Office suite
Issues, Active Directory. printing issues.
Desktop Support, 343 Industries (Hi Tech Talents contractor) September 2020 to March 2021
Redmond, WA
Support for this game studio team who are the makers of the Halo video game.
Troubleshoot and repair issues with Global Protect VPN.
Worked on Hardware/Software/Servers/Desktops/Laptops.
Incidents and Tickets with Microsoft’s email based ticketing system.
Desktop Support, Frontier Communications/Ziply Fiber January 2012 to September 2020
Everett, WA
Part of Frontier Communications & more recently Ziply Fiber’s desktop support team supporting entire Northwest Region, averaging about 1500 users.
Provided local and remote support using VNC, Dameware and Remote Desktop.
IT Coordinator for 550 Headcount office move.
Remedy Incidents and tickets
Active Directory, Computer and User account management.
Rebuilt Inventory computer asset tracking Using SnipeIT. Verified accuracy of Data.
Organized and tracked old equipment that was being retired and then recycled.
Tech Services Manager, Corporate Moving Systems
Redmond, WA April 2006 to January 2011
Managed department that included as many as 70 employees for this Microsoft Vendor. Set quality standards and developed procedural documentation. Coordinated with all major stakeholders to ensure successful completion of projects.
Instrumental in receiving outstanding customer approval ratings from Microsoft.
Created processes and Metrics that increased productivity and profits.
Built a highly respected Server lab relocation team from the ground up.
Developed and led training for department personnel, as well as, temporary staffing.
Project Management, Inventory Management, Personnel Management
Worked With VIPs and other Stakeholders.
Lab Manager, Microsoft (VOLT contractor)
Redmond, WA March 2005 to March 2006
Oversaw and maintained over 250 servers and clients for Anti-Spam/Anti- Phishing group. Ran all patches, OS Builds, password resets and maintenance of the group’s lab assets.
Created Inventory of lab assets, discovering several missing assets, allowing them to be put back into service.
Built private domains for testing (IPV4 and IPV6 networks).
Migration/Desktop Support, Denali Advance Integration
Redmond, WA Mar 2004 to May 2004 and January 2005 to March 2005
Participated on migration team (Windows NT 4 to XP) for client (Perkins Coie). Desktop support for clients such as Providence and Harborview hospitals.
Technician, Boeing (VOLT contractor)
Everett, WA October 2004 to December 2004
Deployed hardware and software on one of the world’s largest corporate
networks. Ran data backups and updates for OS and virus protection. Imaged PC’s,
configured printers, troubleshoot issues.
Deployment Technician, Onyx Software Corporation
Bellevue, WA May 2004 to September 2004
Worked as member of team, installing, configuring and deploying servers for testing
of CRM product. Responsible for approximately 30 servers.
Used and configured Exchange, Outlook, SQL Server, IIS and Onyx’s CRM product
CERTIFICATIONS
A+, Network+, MCP: Windows 2000 Server, Windows XP Pro, Dell
EDUCATION: AA Database Administration 12/03, Programming Certificate 3/04
Contact this candidate