Project Management It
Resume:
GLENN P. PRADZINSKI, ITIL®
DIRECTOR OF IT INFRASTRUCTURE
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********@*****.***
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**** ****** ** *****, **. 60123
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https://www.linkedin.com/in/gpradzinski
OBJECTIVE
EDUCATION
ITIL® certified IT Director with a strong financial background in IT Project Management with over 10 years of experience owning all stages of project asset lifecycle from inception through monitoring and closing to deliver projects to stakeholders that exceed expectations on time and on budget. Seeking a new challenge and greater responsibility and to be able to make an impact and lead with compassion and integrity.
DePaul University
Chicago, Illinois
Business Management/Accounting
Micro Train Technologies
Downers Grove, Illinois
Bootcamps for AWS, PMP, CCNA, MCSA, ITIL, CISSP.
KEY SKILLS
ITIL CERTIFICATION
ACQUISITIONS
MICROSOFT COLLABORATION SHAREPOINT/TEAMS/ GROUPS/YAMMER
SECURITY GOVERNANCE
TEAM LEADERSHIP
IT PROJECT MANAGEMENT
BUSINESS SYSTEM ANALYSTS
IT ASSET MANAGEMENT
CUSTOMER RELATIONSHIPS
BUSINESS CONTINUITY
DISASTER RECOVERY/VEEAM
KASEYA BMS/IT GLUE
POWER BI – DATA ANALSIS
AGILE (SCRUM) METHODOLOGIES
TIME MANAGEMENT
CAPEX BUDGETS
AWS SYSTEMS ARCHITECT
PEOPLE MANAGEMENT
PCI-DSS, GDPR
WATERFALL SDLC MODEL
SHAREPOINT ADMIN
DATA DOCUMENTATION
SQL MIGRATION
VENDOR RELATIONSHIP MANAGEMENT
VIVA ENGAGE/YAMMER
SLA ADHERENCE
BUSINESS SYSTEM ANALYSTS
RISK MANAGEMENT
CONNECTWISE
MEMBERSHIPS
CHICAGO INFORMATION TECHNOLOGY PROFESSIONALS
IT NATION
AXELOS ITIL BEST GLOBAL PRACTICES
INFORMATION TECHNOLOGY MANAGERS OF ILLINOIS
ILLINOIS SCIENCE, TECHNOLOGY, ENGINEERING AND MATH SOCIETY
ILLINOIS BIG DATA TECHNOLOGIES
LEADERSHIP FIRST - IT
LINKED N CHICAGO
HOSANNA LUTHERAN CHURCH - PRAISE BAND
EXPERIENCE
May 2020 to Present
Senior IT Director and Cloud Architect at Preferred Fasteners, Inc.
Provided direction and support to on-site CNC engineers and IT team.
Migrated entire in-house servers and corporate datacenter to AWS cloud.
Formulated various operational features including reorganization of process flow and formation of departmental best practices following ITIL guidelines and framework.
Established, managed, and modified all service level agreements (SLAs) as primary contract negotiator and vendor relationship manager.
Established annual IT budget projections.
Negotiated contracts and license agreements with the service management vendors.
Assured compliance of software license positions, including open source.
Assured hardware asset data management and updated configuration management database (CMDB) information.
Accountable for customer facing platforms with high demands for availability and performance.
Implemented a customer management process using Syteline to improve response and delivery times.
Ability to manage high stress/pressure situations rationally and competently.
Detail oriented, highly organized, and a team player.
September 2015 to March 2020
Director of Infrastructure Technology at Netronix Corp, dba eShow
As a SaaS provider, I managed all IT infrastructure related to IT applications, security, databases, OS, virtualization, servers, storage, network, and datacenter operations.
ITIL certification with a strong background in ITSM.
Excellent understanding of Amazon AWS cloud as a solutions architect.
Worked directly under the CEO to lead the planning, development and execution of the technology strategy and roadmap as part of a transformation journey.
Provided leadership for planning, implementation, and support of core IT operations.
Collaborated with the organization’s executive leadership to develop and meet company goals while supplying expertise and guidance on IT processes and systems.
Developed and wrote GDPR compliance with data principles adhering to the U.S. Dept of Commerce and European Union privacy shield framework.
Worked within the organization to create new IT controls, policies, and processes in preparation of a SOC II audit and over 5 years’ experience with PCI DSS compliance requirements.
Responsible for performance, capacity planning and monitoring of key digital workplace service delivery channels.
Implemented an FTS (follow the sun) style approach for clients and subcontractors working in different time zones.
Held a leading role in developing and proactively managing information security programs and business continuity plans.
Ensured continuous delivery of IT services in line with end users’ service level expectations (SLA’s)
January 1994 to August 2014
Director of IT at Metroplex, Inc.
Over 20 years supporting IT infrastructure and business development efforts with respect to data and operations management.
Designed, implemented, and maintained all proxy connectivity and internal access for all home office and remote clients including WAN, LAN, VPN, all Financial Management Systems, email, Firewalls, FTP and DNS.
Renegotiated several national internet connectivity and phone contracts to save tens of thousands of dollars across multiple USA and Canadian sites.
Created a standard process for implementing enterprise-wide software and hardware configurations.
Responsible for researching and negotiating over $10 Million of purchases in IT equipment annually.
Designed all corporate backup and disaster recovery plans with an emphasis on risk management and business continuity.
Designed a custom asset lifecycle management database for all corporate IT assets for the help of preparing budgets and forecasting future IT purchases.
Authored and implemented SOP and AUP, an acceptable use policy for all corporate users of the network and internet.
Worked firsthand as the project manager with the architect, the construction and design team, building property managers, and engineer to design and implement the latest technology in an office data center.
COMMUNICATION
Communicated progress and roadblocks to stakeholders, including executive management, and made recommendations to remove roadblocks leading to on-time delivery of projects. Managed communications across departments to ensure team confidence. I am a multi-linguist of technology and software driven business. I speak fluent customer service, technical support, budgetary management, and unique/one off client. Understanding brings on less missteps, and fewer missteps save fortunes.
LEADERSHIP
I have worn many hats in my career – Director, IT manager, project manager, auditor, customer service rep, researcher, team leader, goal setter, and skilled collaborator across multiple platforms. As a result, I can influence others and be seen as a game changer. I embrace new challenges and still enjoy learning.
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