Customer Service Delivery Driver

PAMELA COKER

Covington, GA *****

***************@*****.***

+1-216-***-****

Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and deadlines. Detail-oriented team player with strong problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Delivery Driver

M & M Worldwide LLC - Cleveland, OH

October 2022 to Present

• Inventory management experience

• Clean driving record

• Technical familiarity (smartphone usage, navigation skills, delivery applications)

• Excellent physical ability

• Critical thinking

• Problem-solving

• Vehicle cleaning and maintenance

Customer Service Representative/Dispatch

M & M Worldwide LLC - Cleveland, OH

July 2010 to Present

• Answered constant flow of incoming calls with minimal wait times.

• Send and receive customer invoice payments.

• Responds to customer request for products services and company information.

• Recommended products to customers, thoroughly explaining details.

• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.

• Collaborated with team members to complete orders.

• Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences. Education

Trade school in Communications

East Technical High School - Cleveland, OH

August 1984 to June 1988

Skills

• Customer service (10+ years)

• Order fulfillment (10+ years)

• OSHA (10+ years)

• Customer service (10+ years)

• Communication skills (10+ years)

• Driving (10+ years)

• Freight Experience (10+ years)

• Front desk (10+ years)

• Sales (10+ years)

• Supervising experience (10+ years)

• Load & unload (1 year)

Certifications and Licenses

Driver's License

October 2022 to Present

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