Customer Care Service
Resume:
Mikayla Whitney
St. Louis, MO *****
***************@*****.***
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Authorized to work in the US for any employer
Work Experience
Youth Specialist
Epworth Children & Family Services - Webster Groves, MO September 2023 to Present
Moniter youth after school
Check book bags
Supervise youth on outings
Take youth to doctors appointments
Distribute youth medication
Log medication input and output
Daily log book
Critical reports for incidents
Police reports
Customer Care Specialist
Convergys At Home - Remote
July 2020 to March 2022
Remote
Incoming calls
Trouble shooting
Sales
Outgoing calls
Collect payment
Customer Care Advocate
Parrallon - St. Louis, MO
April 2018 to June 2020
Insurance
Medicaid
Incoming calls
RELAY MISSOURI for Hearing and Speech Impaired and Voice dial: 711 Paula F. Nickelson Michael L. Parson
Acting Director Governor
05/16/2023
FAMILY CARE SAFETY REGISTRY
Registration Notification
Registrant Number: 48386066
MIKAYLA ANITA WHITNEY
1339 WALTON AVE
ST LOUIS, MO 63113
Dear FCSR Registrant:
The Family Care Safety Registry (FCSR) processed your registration on 05/16/2023. An initial screening was run
as part of the registration process, and your results are: No finding reported in the background screening.
The results above were confirmed by searching the following state databases that contain Missouri data only, using
your name, date of birth and Social Security number:
● Criminal history records maintained by the MO State Highway Patrol
● Sex Offender Registry records maintained by the MO State Highway Patrol
● Child abuse/neglect records maintained by the MO Department of Social Services
● Foster parent licensure records maintained by the MO Department of Social Services
● Child care licensure records maintained by the MO Department of Elementary and Secondary Education
● Employee Disqualification List maintained by the MO Department of Health and Senior Services
● Employee Disqualification Registry maintained by the MO Department of Mental Health If a finding is reported, you may request the specific details or appeal the accuracy of the transfer of the information
to the FCSR by submitting a written request that includes your name, address, Social Security number and/or
registrant number, and signature, to the Missouri Department of Health and Senior Services, Family Care Safety
Registry, PO Box 570, Jefferson City, MO, 65102, or by FAX to 573-***-****. See 19 CSR 30-80.040 for a full statement of what such an appeal should include. Please keep this letter as confirmation of your registration with the FCSR. This is the only time you will need to
register with the FCSR. If your name or address changes, it is your responsibility to notify the FCSR. If you have
questions concerning the FCSR, please call our toll-free call center at 866-***-****, or visit our Internet site at
http://health.mo.gov/safety/fcsr/.
*48386066*
PROMOTING HEALTH AND SAFETY
The Missouri Department of Health and Senior Services' vision is optimal health and safety for all Missourians, in all communities, for life.
Education
High school diploma
Park west high school - St. Louis, MO
August 2013 to May 2017
Skills
• Live Chat
• Administrative Experience
• Communication skills
• Negotiation
• Marketing
• Retail math
• Databases
• Basic Math
• Upselling
• Sales
Contact this candidate