Customer Service Data Management

Vanessa Tona Martinez

520-***-**** **************@*******.*** Tucson, AZ 85713

SUMMARY

"I am a loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Medical Field and Customer Service industry, I love to learn new things all the time. I get along with others very well, I am seeking a position where I can develop and excel while giving my best to an employer." Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS

Strong communication skills

Reliable & Trustworthy

First Aid/CPR

Best practices and standards

Great Customer Service

Bilingual Fluent in Spanish & English

Supervision & Leadership

Document management

Working independently

Configuration management

Sales and Marketing, Microsoft Work,

Excel, Basic Medical Terminology, copy,

Fax Machine, filling and pulling Medical

Records

Programming and design skills

Computer Applications, Basic Coding,

Good Work Ethic

Data Management

EXPERIENCE

COT Correctional Officer Trainee, AZDOC Az Dept of Corrections, October 2022-April 2023 Tucson, AZ

Performed checks for contraband and screened visitors and incoming mail. Monitored perimeter, visitors, inmates and personnel to maintain facility security. Inspected cells and conducted random searches of common areas. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Observed inmate behavior to prevent crime, escape attempts and other dangerous activities. Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.

Detected potential threats and quickly defused conflicts. Maintained clear and open communications with facility areas to support safe operations. Medical Appointment Scheduler, Tucson Orthopedics Institute, March 2021-May 2022 Tucson, AZ

Assisted patients with canceling and rescheduling appointments. Prevented double bookings and set aside appropriate time in between appointments. Evaluated medical insurance details and informed patients of uncovered fees. Instructed patients regarding how to prepare for appointments. Reviewed insurance information with patients and processed copays. Adjusted appointments according to priority and tracked appointment durations. Informed patients regarding needed medical tests and procedures. Coordinated appointments with customers and staff members according to availability. Answered phone calls and took messages for staff members. Processed payments and updated accounts to reflect balance changes. Updated patient information in databases and adhered to confidentiality requirements. Followed up with patients and confirmed appointments. Routed calls and correspondence to appropriate medical staff. Manager, TIO RICO TE AYUDA FINANCIAL CENTER OF AZ, April 2018-February 2021 Tucson, AZ

Managed day-to-day operations, including supervision and assignment delegation for the Tucson store

Trained and mentored new employees to maximize team performance and achieve daily performance objectives

Led employee performance reviews and discussed improvement strategies Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities Do my daily bank deposits, collection calls help our customers, marketing and loans. Interpreter, Cyracom International Inc, August 2016-March 2018 Tucson, AZ

Delivered real-time, accurate oral translations and interpretations for clients Provided appropriate contextual information to increase clients understanding of translations Interpret medical calls

Delivered real-time, accurate oral translations and interpretations for clients. Interpreted conference calls and other workplace communications in real-time. Sat in on meetings to provide members with oral translations of conversations and information. Adhered to ethical codes protecting information confidentiality. Compiled technical, legal or medical terminology and information used in translations. Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.

Medical Assistant, Dr Roberto Zamudio-Millan, MD, January 2007-April 2009 Tucson, AZ

Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Measured vital signs and took medical histories to prepare patients for examination. Organized charts, documents and supplies to maintain team productivity. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Cleaned and maintained medical equipment following procedures and standards. Documented notes during patient visits.

Responded to patient callbacks and phone-in prescription refill requests. Conducted insurance verification and pre-certification and pre-authorization functions. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Collaborated with local pharmacies to resolve and clarify issues with patient medication. EDUCATION AND TRAINING

Medical Assistant

Medical Assisting, Pima Medical Institute, Tucson AZ November 2004 Medical CNA- Certified Nursing Assistant

Desert Life Rehabilitation And Care Center, Tucson, AZ August 2002 High School Diploma

Tucson Magnet High School, Tucson, AZ May 2002

LANGUAGES

Bilingual fluent in reading, speaking and

Writing both English and Spanish

LANGUAGES

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Contact this candidate