Customer Service Office Manager
Resume:
Donna Mistek
● ********@*******.***
Writing Experience:
Philadelphia Examiner;
Philadelphia Examiner and Philadelphia Paranormal Examiner 2009-2016 AXS Online Variety Writer 2012-2015.
Author Four books published, Freelance Writer,Creator of original Pa. Paranormal Magazine. Relevant Experience:
Best Gifts & Luxury Lounge – Fine Gifts, Gourmet Sauces, Spices, Cigars – Office Manager. August, 2011 to April 2014. Opening and closing of store, manage inventory, shipping, customer records, payments, customer orders from online websites. Manage events for store. Advertising, marketing, writing online articles for live events. Handyman Matters. Office Manager. Sept 08-Dec 08. Perform all duties of customer service, schedule appointments, enter information into QuickBooks, customer service follow up calls. Billing and collecting of bills. Business closed.
Pittsburgh Fayette Express, 2204 Stacey Drive, Reading Pa. 19605. Aug.07 to March 08. Contact Reginald Morrison 484-***-**** or 610-***-****.Second Shift Dispatch Supervisor, all functions for freight shipping and receiving, proof of deliveries, bill of ladings and pros, scheduling appointments for delivery, customer service, plan out delivery runs, complete drivers manifest trace and track shipments, process all paperwork involved. Tracked shipments for Roadrunner Dawes using the AS400. Also worked with EDI, RTD, Howards, NYCE and other freight companies. Company closed this terminal.
Cabelas – Hamburg, Pa. August 2007 – December 2007. Shoe Dept. Fill orders for customers, stock.
Tire Service, Reading, Pa. Dates of employment: March, 2003 to Nov, 2006. Job Descriptions: Receptionist, price tires and other services when applicable, do direct invoicing of bills, accept customer payments when needed, acquire purchase order numbers, enter direct national billing of tires, customer service. Enter tire inventory into, National and Government System. Enter retread work orders into Bandag/. Business slowed down. Super Service Painting and Sandblasting-Bethel Pa. Dates of Employment: Aug.2002 to Feb. 2003. Job Description: Accept customer payments, create estimates for repair, sandblasting or painting to be done to customers’ vehicles. Used QuickBooks, created statements and bills for necessary work done. Billing, statements, proposals and bids on jobs to be completed. Business closed due to owners' health.
Wirelezz Zone, Reading, Pa. Dates of employment: March 2001 to February 2003. Open new accounts for cellular service, satellite sales. Customer service, helping customers with billing or technical problems with phones. Used Quick Book Pro for sales and inventory. Monthly paperwork for sales and commissions, accounts receivable, accounts payable, order inventory. Business sold.
Reading Merchants Oil Co., 34 S. 4th St. Reading, Pa . 1981-1997. Secretary, Service Department. Job Description: Accept customer payments in the office and in the mail, contracts, proposals, service calls, receptionist, billing, statements, mail, yearly consumptions, new applications. Business sold.
Program Experience
a. computer literate f. microsoft works
b. fax g. quick books pro
c. microfische h. excel
d. horizon switchboard i. AS400
e. microsoft word j. pitney bowes mail
k. michelin,bridgestone l. sbt accounting
continental,yokohama,bandag m. outlook express
national and govt.billing systems n. roadrunner dawes o. esti p. quark express
q. adobe indesign r. adobe photoshop
s. pixler express t. indesign
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