Quality Control Customer Service

JESSICA HOLT

559-***-****, ***********@******.***, Clovis, Ca, 93611

SKILLS

• Quality Control

• Dependable

• Team positive

• Computer literacy

• Time management

• Professional demeanor

PROFESSIONAL SUMMARY

I am enthusiastically looking forward to a rewarding career in healthcare. I am dedicated to patient safety, proactivity, and the ability to work with all others. I am a former business owner, who decided to turn a terrible pandemic into a new beginning for myself.

EXPERIENCE

PHLEBOTOMY INTERN, Apr 2024 - May 2024

Monarch Medical Clinic, Fresno, CA

Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods.

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Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.

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• Instructed patients on urine, stool and other bodily fluid specimen collection.

• Recorded relevant patient data accurately within electronic health records systems.

• Handled centrifuging, pipetting and preparation for send out. OWNER, Oct 2017 - Oct 2020

Brow Baby Studio, Fresno, Ca

Set and implemented strategic goals and initiatives to align company with mission, values, and vision

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Built solid foundation of business acumen, technical skills, and proven practices for daily operations

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• Maximized revenue and long-term net worth by producing results and performance Trained new employees on POS system, procedural practice, as well as excellent customer service retention.

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LICENSED AESTHETICIAN, Apr 2014 - May 2015

Benefit, Fresno, Ca

Maintained a large clientele; through services provided, rebooking, and client reach out

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• Hit daily, monthly and yearly quotas for all sales and return clientele

• Kept counter and work station clean and up to state code. EDUCATION

COSMEOTOLOGY

Lyles Beauty College, Fresno, Ca, June 2007

HIGH SCHOOL DIPLOMA

Buchanan, Clovis, Ca

NHA Certified Phlebotomy Technician : Phlebotomy

Phlebotony USA, Fresno, March 2024

Certification #: W7N8K8C4

Expires 4/8/2026

AHA BLS& CPR Certified

REFERENCES

Corinna Martinez, Phlebotomist, Phlebotomy Teacher - Phlebotomy USA, 559-***-****, ***********@*****.***

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Nick Rold, Paramedic, Exeter EMS- BLS Teacher, 559-***-****, *************@*****.***

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