Quality Assurance Portfolio Manager

PERSONAL DETAILS

SURNAME : Ndaba (Johnson)

NAME : Michelle

CONTACT DEAILS

ADDRESS : *** ***************

Toekomsrus

Ranfontein

1760

CONTACT NUMBER : 081-***-****

MOBILE CONTACT :

EMAIL ADDRES : **************@*****.**.**

DATE OF BIRTH : 18 April 1972

IDENTITY NUMBER : 720-***-**** 083

NATIONALITY : South African

HOME LANGUAGE : IsiZulu

OTHER LANGUAGES : English, Afrikaans, South Sotho, Northern Sotho

GENDER : Female

MARITAL STATUS : Single

DRIVERS LICENCE : Code 10

CRIMINAL RECORD : None

HEALTH STATUS : Excellent

EDUCATION QUALIFICATION

Institution : South Westrand Roodeport College

Course : N3/ NSC

Modules : Computer practice Information Processing

Office practice, Public Administration,

Business English, Sake Afrikaans.

Institution : Aristotelian College

Course : 1st Year Marketing (IMM) –

I have not completed due to financials constrains

Modules : Statistics, Principals of Marketing,

Macro and Micro Economics, Business Communications.

Institution : Kens & Mills Associates

Course : Dynamic Telephonic Collection

Module : Ms. Word packages,Email,System Knowledge,

BSCS, ICAP, Epix and profitably, share point

McGregor Systems (Cipro) Tapps Excel,

Morpheus, Dealer Webb,SAP (Vetting system)

Actuate reporting system, oracle, AMS Beam Cisco,

AMS, Beam,Syspro System.

EMPLOYMENT

Company : AMROD Corporate Waterfall District

Position : Sales Administrator

Period : October 2018 - May 2019

Reason for leaving :Contract

Company : UNISA Pretoria

Position : Directorate Student Assessment Administration

Period : August 2017

Reason for leaving : Contract Ended

Duties: Quality assurance on student results, assigning exams and assignments to relevant professors for making as per divisions of unit studies, capturing students marks accurately on the systems, assuring strict confidentiality of results and various security measures,filling, retrieval of student disputes rectification of incorrect information. (Quality assurance) Auditing.

EMPLOYMENT

Company : CELL C (Sandhurst, Gauteng)

Position : Started as Sales Administrator changed to Post sales coordinator

Period : May 2011 to November 2013

Reason for leaving : Voluntary retrenchment

Duties: Performance reporting, communicate to the trade and relevant channels regarding new procedures/ processes or any urgent communiqué as advised by the relevant managers. Distribution of pricelists and deal sheets to relative channels nationally. Communicate and co-ordinate training provided by channel support . handset manufacturers for team/trade .

Compile daily,month end,quarterly and year to date reports in line with prescribed deadlines. Track and distribute sales of the channels daily using Excel. Distribute as required.

Offer support function for KAM’s and provide required information for reports Sales Administration. Collect KAM’s weekly report from regions and compile a united weekly report to be distributed internally. Assisting compiling targets nationally per account manager and per store / retail client nationally. Update team weekly on volume performance, sales vs targets. Update KAM’s on all operational issues as per info provided by National Manager . Electronic filing of all information related to Channels . Facilitate P O S and contract books orders and deliveries thereof Sales support. Route all calls related to dealers to KAM’s and National Mangers as the point of contact for the Trade when they are out in Trade . Update leave schedules for the Channel as approved by National Managers. Update team on volume performance. Update national databases channels. Liaise with regional sales administrators for any national tasks. Assist in managing National Managers iDiary for internal meetings and client meetings. Liaise with pricing analyst to obtain new price lists for promotions etc. Compile and provide any other reports required by managers, as agreed from time to time, timorously. Track market share of handset manufactures and report on same Health and Safety Compliance. Conform and adhere to safety.

Health and environment legislative requirements. Report any health and safety concerns/incidents in the workplace to the manager/ health and safety representative. Assist Cell C to establish and maintain a fully compliant Health and Safe work environment. Attend safe, health and environment workshops as required by management. Perm ant related duties as requested by management.

Company : J D Group (Braamfontein)

Position : Corporate Credit Card Administrator / Secretary

Period : January to May 2011

Reason for leaving : Contract Ended

Duties: Daily report, Distribution of monthly statements and allocations, update daily attendance register (Axia) New credits cards applications,cancellations of credit cards, disputes on cards, increasing limits on the credits cards, secretarial duties for finance manager, send monthly reports to accounts for corporate credits cards, sending various updates to national chain stores secretaries

Company : MWEB Business (Greenside Gauteng)

Position : IMC Administrator

Period : July – December 2010

Reason for leaving : Temporary Employment

Company : Vodacom (Pty) Ltd

Position : Government & Public Sector – Sales Support Admin

Period : September 2008 – February 2010

Reason for leaving : Temporary Employment

Duties: Administration support to corporate clients, customer relations administration and maintenance for corporate VIP, type and generate quotations credit vetting activations & upgrades addressing customer complaints and queries processing and an administration of orders acting team leader.

Company : Altech Autopage Cellular (Midrand Gauteng

Position : Key Accounts Executive

Period : January – June 2008

Reason for leaving : Vodacom head hunted me

Duties: Pursuing new business sales customer relations consulting for existing database managing my diary with appointments.

Company : Vodacom (PTY) Ltd, Hillcrest Pretoria

Position : Corporate Sales Support Admin

Period : January 2005 – December 2007

Reason for leaving : Relocated to Johannesburg

Duties: identify clients needs and assist timeously and proactively. To resolve general services queries (migration, update details, cancellations etc. To give relevant feedback with queries that was received by clients activation of new lines on daily basis. Process upgrades when requested by clients assisting clients with information on all VSP products and services when requested. Keeping up with all technological advances and changes in specialized arrears. Customizing day to day activities in order to satisfy the different customer needs.

Draw actuate reports when requested by customer also assist consultants to draw actuate reports when activation are done. Tariff optimize to optimize accounts when requested to assist the customer to choose correct packages. Always have had delegation of authority when supervisor is away.

Achievements: 2005 – 2007

Award of continuous Excellence

Performance coaching and interviewing training certificate.

Company : Vodacom Direct (Midrand Gauteng)

Position : Telesales

Period : August 2004 – January 2005

Reason for leaving : Moved from temporary to permanent position

Duties: Pursuing new business sales customer relations consulting for existing database managing my diary with appointments.

Company : Auto & General (Milpark Gauteng)

Position : Sales consultant

Period : October 2003 – July 2004

Reason for leaving : Contract Ended

Company : The Other Side (Parklands Cape Town)

Position : Receptionist & Administrator

Period : October 2002 – September 2003

Reason for leaving : Relocated to Johannesburg

Company : Supercall Cellular (Hydepark Gauteng)

Position : Call Centre Consultant, office Support & Receptionist

Period : June 2001 – September 2002

Reason for leaving : Relocated to Cape Town

Company : Vodacom (Pty) Ltd

Position : Customer Care

Period : May 1996 – November 2000

Reason for leaving : Voluntary Retrenchment.

REFERENCES

NAME : Jane Thame (JD Group)

Position : Financial Manager ( Current Anglo Ashanti)

CONTACT NUMBER : 082-***-**** / 018-***-****

NAME : Cynthia Sopethe

Position : H R Manager (CELL C currently with SAA)

CONTACT NUMBER : 011-***-****

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