Director, Program Management

JEFF WOLFFE

309-***-**** • Bainbridge Island, WA • *******@*****.*** • Linkedin.com/in/jeff-wolffe

DIRECTOR PROGRAM MANAGEMENT

Program/Project/Operations Management PMO Lean Process Improvement Quality Management

Versatile, innovative professional with 22+ years of experience specializing in managing programs, projects, PMOs and people management. Acts as the bridge between strategy and execution and oversees the successful planning and implementation of programs (and associated project portfolios) that positively impact a company’s innovation, production, and revenue goals. Dedicated to providing an exceptional experience on time and under budget. Versed in cross-cultural relations, resource management, strategic planning, and organizational leadership. With limited direction, is considered a forward-thinking, hands-on leader with overall proficiency. Manages projects from requirements to implementation and stakeholder satisfaction.

CORE SKILLS

Program Management Communication Strategic Planning

Lean Process Improvement Project Management Customer Engagement

Six Sigma Training & Coaching Analytical

Strategic Leadership Risk Management Problem Resolution

People Management Decision-Making PMO

LEADERSHIP IMPACT

●Trusted program management partner who consistently leverages business insights to optimize value with measurable results.

●Operations strategist with an entrepreneurial mindset and a contemporary approach to solving diverse problems through innovation, scalability, and reliability.

●A results-driven, decisive leader highly skilled at building relationships and managing change, creating measurable procedures, individuals, and teams.

●In-depth expertise in Program Management optimization techniques, leading projects through the complexities of varying priorities and agendas.

EXPERIENCE

Apple, Seattle, WA Senior Manager of Technical Program Management Apr 2022 – Nov 2023

●Spearheaded projects from conception to implementation as program manager and PMO leader; developed measures of effectiveness, quality, and process improvements using effective communication.

●Successfully led seven engineering program managers through authentic interpersonal engagement, empathy, and a commitment to operational excellence and process improvement.

●Used lean methodologies to scale the strategy for quality testing performance within the team’s remit through process, metrics, and executive results reporting standardization.

●Led the project roadmap to prioritize dashboard development and ingestion of new data sources to deliver high-quality information for customers.

●Directed quality testing technical program management for the launch of Major League Soccer until the full-time employee to have the role was hired and onboarded.

Amazon.com, Seattle, WA Manager of Program Management – Prime Video Feb 2021 – Apr 2022

●Oversaw the development of customer focused programs that supported the organization’s primary objectives.

●Collaborated with other departments to develop budgets and plans for programs and project portfolio

●Managed a team of 6 program managers delivering beta testing projects for Prime Video tech worldwide.

●Improved the elimination of customer pain points by 50% as the owner of the Prime Video Voice of the Customer program by using customer feedback through multiple data sources.

●Reduced duplicate bug reporting by 80% by implementing a new process for beta testers, providing improved visibility to known bugs and eliminating waste from the bug reporting process.

●Improved beta project participation rates by over 50% by analyzing and understanding the variables influencing tester participation and implementing innovative solutions.

Amazon.com, Seattle, WA Manager of Program Management – Recruiting Dec 2019 – Feb 2021

●Project lead to build and implement a new organization (300+ employees) for centralized fungible software development engineer hiring (2500 new hires per year).

●Built a new team of four continuous improvement and program management specialists (Lean 6 Sigma) focused on reducing waste and implementing automation throughout recruiting and hiring processes worldwide.

●Enabled hiring of >1000 entry-level software engineer student hires, meeting business needs by developing future state-optimized processes.

●Reduced time to hire for second-level software engineers by 40% through optimizing process wait time and eliminating non-value-added steps.

Amazon.com, Seattle, WA Manager of Program Management – Partner Support and Solutions Apr 2017 – Dec 2019

●Grew a new organization from 8 to 35 Lean Six Sigma program managers in 12 locations across 8 countries with a mix of internal SME and externally developed projects in 40 call centers worldwide, impacting 30k+ associates.

●Reduced organizational costs by $30MM+ in annualized direct cost savings as PMO leader by delivering a project portfolio of >100 projects (active at any time) focused on operational improvements and customer quality

●Resolved 1100+ sellers and associates facing problems annually by creating and implementing complete Gemba and Kaizen mechanisms.

●Trained 100+ program managers in lean 6 Sigma methodologies and tools by designing, creating, and implementing a learning and development program.

Caterpillar Inc., Peoria, IL Quality Manager – Global Quality Jan 2015 – Apr 2017

●Managed a team implementing the Caterpillar Quality Management System (CQMS) at organizations worldwide.

●Product manager for centralized product problem management system (internal system).

●Supported and executed training worldwide for the CQMS, ensuring compliance with ISO9001 certification.

●Initiated and supported process optimization initiatives and revised SOPS.

Caterpillar Inc., Mossville, IL Senior Engineering Specialist – Global Quality Jan 2012 – Dec 2014

●Led the integration of Quality Management systems (QMS) for mergers and acquisitions.

●Developed and supported corporate measures and reviews of QMS processes across the organization.

●Supported and executed training worldwide for the Caterpillar Quality Management System.

Previous Positions with Caterpillar, Inc. (Jun 1998 – Dec 2011)

EDUCATION & CERTIFICATIONS

Bachelor of Science Degree, Mechanical Engineering/Business Management – Bradley University

Certified Six Sigma Black Belt

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