Sales Force Support

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Agency Sales Support/ Trainer

Wellabe, Des Moines, IA

• Received calls in a high-volume environment, provide information and documenting calls and any follow up documentation. Responsibilities included answering general to moderately complex questions from the sales force and distribution partners such as assisting with technology systems related training/issues/processes, product information, cancelling policies, lack of production reports, actuary reports, troubleshoot application software, answer general questions about products and commissions. • Provided general to moderately complex administrative support to the sales force and distribution partners. Responsibilities varied by distribution and including duties such as sending welcome emails to agents, coordinating documents for the contract process, uploading information into appropriate systems, maintain and update commission information and other related duties. • Researched multiple systems and websites to gather information to answer questions and resolve complaints or concerns. Identifies critical issues and escalate to correct department appropriately. If unable to assist I would escalate complex items to IT team. • Coordinated and collaborated with internal departments such as commissions, new business and contracting to remove obstacles for the sales force and bring resolution to outstanding concerns, delays or issues. • Researched multiple systems and websites to gather information to answer agent questions and resolve complaints or concerns. Assisted with onboarding of new hires. Training new hires on procedures and processes. Shadowed new hires with calls via remote. Documented progress and reported directly to Supervisor. Assisted all other department staff with questions and escalated calls. Worked closely with supervisor on new ideas and releasing information as needed to team. Kept all procedures and processes up to date, added new information that became available to assist team members. Associate's Degree

Hawaii Medical College, Honolulu, HI

Conversion country: USA

LADONNA EDGE

URBANDALE, IA

Phone: 515-***-****

Email: ************@***.***

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Employment History

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No degree provided

Hawaii Medical College,

Occupational Licenses, Certificates and Training

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