Customer Service Representative

Janet Hohertz

Irving, Texas *****

********@*********.***

214-***-**** Mobile

Professional Experience

Citizens Bank – 2019 to Present

Consumer Loan Counselor (Collections)

Achieved top 5 status for 1 year for productivity and payments collected

Explain investor requirements for the loan and next steps to prevent foreclosure

Calculate and explain repayment plans

Explain financial assistance options

Mortgage Customer Service Specialist

Communicated with customers over the phone and email

Assisted customers with questions regarding payments, escrow, recasting and loan assumptions

Used advanced problem solving and multi-tasking skills

Utilized multiple software applications, providing information and documentation to customers

Robert Half - Louis Vuitton - 2018 to 2019

Contract - Client Services Representative

Communicated with customers over the phone and email

Sold product and met sales goals

Processed payments and set up shipping arrangements

HerbMart – 2012 to 2017

Customer Service Representative

Assessed customer health concerns

Recommended and sold supplements

Processed transactions, helped balance inventories

OmniSphere Consulting - 2010 to 2012

Contractor – Customer Service Representative/Office Manager

Processed credit applications for equipment financing

Ensured timely application of financed payments and advised customers of warranties

Developed presentations including analysis of income, delinquencies, and year over year comparisons

Samsung Telecommunications – 2002 to 2005

National Marketing Manager – Verizon Wireless

Developed and managed national marketing campaigns

Executed new product launches, training materials, public relations articles

Managed multi-million-dollar budgets for product launches, sell through and cross promotions

Education

University of Illinois, Urbana B.S., MBA

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