Customer Service Data Entry

Valenties Jasper

***************@*****.*** 786-***-**** Laurel, MS

SUMMARY

Seasoned Customer Service Associate with 3 years of experience in high-volume call environments. Skilled in data entry, call management, and customer issue resolution. Seeking to leverage expertise as a Customer Service Rep to enhance customer satisfaction and support team objectives. WORK EXPERIENCE

Conduent Remote Ms

Customer Service Associate IV Sep 2022 - Present

• Utilize specialized software for accurate data entry of call notes, customer suggestions, and inquiries, ensuring comprehensive documentation of interactions.

• Manage a high volume of inbound calls, averaging 76 daily, efficiently directing them to appropriate departments and personnel for resolution.

• Collaborate with team leads to effectively address and resolve customer requests, maintaining meticulous records of problems and solutions in tracking software.

SaviLinx Hattiesburg Ms

Customer Service Representative Agent Nov 2020 - Jul 2021

• Managed high-volume call flow, efficiently addressing customer inquiries and processing relevant information into the [Software] system.

• Provided comprehensive support to [Number] customers, ensuring timely resolution of queries and fulfillment of requests within the designated [Timeframe].

• Enhanced customer satisfaction by employing proactive solutions to address and resolve service-related issues. Sanderson Farms Laurel Ms

Hanger Sep 2019 - Apr 2020

• Ensured efficient processing by accurately hanging poultry parts for subsequent operations.

• Maintained consistent workflow and product quality during post-processing handling. Howard Industries Inc Laurel, Ms

Assembler Oct 2018 - Jul 2019

• Conducted thorough quality assurance inspections on assembled components, identifying and resolving defects to uphold product standards.

• Efficiently applied foam insulation to tubing and controls, ensuring adherence to safety protocols and contributing to the manufacture of high-quality products.

EDUCATION

High School

2006, Gulfport High School - Gulfport, MS

SKILLS

Dependable • High-Performing • Productive • Skilled • Experienced in Stacks • Accuracy • Certified Forklift Operator

• Computer Literate • Equipment Monitoring • Expert in Safety Rules and Operation • Customer Satisfaction • Troubleshooting Specialist • Expertise in Frame Prep • Customer Service • Manufacturing • Cold Calling

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