It analyst
Resume:
Zamar Gales
I T/ AUDIO P R O F E S S I O N A L
P R O F I L E
IT Technician actively pursuing CompTIA, Linux and Microsoft certifications. Ability to effectively communicate and problem solve technical issues, and properly document them. Collaborate with team members and work successfully independently. Experience with prioritizing and managing co- current tasks. Customer-oriented with excellent communication and problem-solving skills.
P R O F E S S I O N A L E X P E R I E N C E
IT Support Tech HCL of America 2020- current
Repair working with ServiceNow
Troubleshooting apps such as O365
Password resets
Unlocked accounts using Active Directory
Triaged tickets to escalated teams
Experienced with avaya phone systems
Remoting into user device for troubleshooting
Answer internal phone calls
Great customer service with attention to detail
Experienced with MS teams chat
Audio Engineer ClearWave Studios 2006-2011
IT maintainance
Song writer
Producer
Mixing / Mastering
Sterile Processing Tech Duke Hospital 2004 -2006
Preparation of surgical rooms and
equipment
Cleaning surgical equiptment
Sterilizing surgical equipment
E D U C A T I O N
Information Technology
Security Administrator,
MyComputerCareer,
December 2019
Certifications: MTA
Server, MTA Security
Other Education
Digital Audio Engineering
NC School of Communications Arts
August 16th, 2004 – May 2006
Computer Science
NC A&T St University
2000-2002
T E C H N I C A L S K I L L S
Installations & updates
Monitor System Issues
Diagnose, maintain, & repair
Security packages
Identify & resolve issues
Microsoft Suite
Pro-Tools
Sonar
Data Entry
100wpm
ServiceNow
Active Directory
Out of Box
VDI remote
O365
Disaster Recovery
Anti-virus
“Grit is that ‘extra something’ that separates the most successful people from the rest. It’s the passion, perseverance, and stamina that we must channel in order to stick with our dreams until they become a reality.” Travis Bradberry
**********@*****.***
1016 Statler dr.
Durham, NC 27703
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