Supply Chain Customer Service

ROBERT TEIKO

● +233********* ● ********@****.*** ● P.O. Box KN 4572, Kaneshie.

Professional Summary

A determined, goal-oriented, creative and dynamic person, with intensive professional experience in Fleet Management, Logistics Planning, Distribution and General Business Administration. I believe in adapting technology to providing business solutions and being innovative in getting task done. I am very enthusiastic about logistics operations and supply chain management. I enjoy being part of the process revolving around the transport of people, movement of raw materials and distribution of finished products across industries, and also dealing with the challenges that comes in-between the supply-chain flow to ensure a successful delivery. I seek a position in a reputable organization where my experience and skills will contribute to its growth and development of my professional ability. Skills

Team Work: I enjoy working in a team to ensure timescales and objectives are met in a supportive and dedicated manner. I have very impressive ability to motivate team members for the achievement of a common goal.

Excellent monitoring and evaluation: I can monitor daily operations and provide effective assessments to improve performance and achieve results.

Good Communication Skills: I have excellent interpersonal skills with the ability to communicate clearly and concisely, both orally and in writing at all levels.

Ability to work under pressure and multi-task: I am capable of handling stressful situations and can juggle through different work tasks at the same time without distractions.

I.T Skills: I am proficient in basic computer hardware skills and some office software applications such as Microsoft Office Suite, Oracle TMS, SAP. Also knowledgeable in transport management systems like Datatim, SoloPlan and vehicle tracking systems.

Customer Service Skills: I can follow laid down client service policies and procedure, as well as use my own initiative to ensure customer/ client satisfaction.

Effective Planning and Organization: I prioritize planning activities in advance and being extremely organized. This allows me to effectively manage my workflow, be able to multitask and handle urgent/ last minute operational changes.

Problem Solving: I possess critical thinking skills and experience to handle operational challenges, analyze issues, and make sound judgments. Work History

Operations/ Supply Lead, (December 2022- November 2023) - Contract ECOM WEST AFRICA. Transportation, Logistics, Supply Chain & Storage, Accra General Duties: Manage and oversee the daily supply operations by sourcing 3PL partners, negotiating on freight/transport rates, identify and define KPI’s, training drivers on the transport app, review and process 3PL invoices, scheduling all loading activities with clients and monitoring deliveries.

Other duties:

Source and onboard 3PL partners on the Transport Management System.

Periodically check and review 3PL contracts, insurance, trucks and drivers data to ensure they are registered on SAP and up to date.

Grow truck pool on the App on the daily basis and train suppliers/drivers on App usage.

Daily manage, schedule and allocate client request/ order requirements with available trucks.

Provide and maintain data on daily truck availability log visible to operations and sales.

Obtain freight and transportation quotes from various 3PLs and negotiate cost effective rates within clients budget.

Daily manage relations with clients to ensure the achievement of required service levels and growth of business.

General monitoring change in fuel prices and other indirect costs that affect transport rates and make changes with clients and 3PL partners accordingly.

Forecast and proactively identify client’s requirements to ensure adequate truck availability to meet demand.

Respond and investigate all truck or driver incidents in transit or at loading and offloading sites.

Reconcile all 3PL invoices and coordinate with finance to process payments.

Receive, investigate and process client claims.

Senior Logistics Associate, (July 2020- November 2022) – Full Time FAREAST MERCANTILE COMPANY LIMITED. Distribution & Manufacturing, Accra General Duties: Plan, Allocate and Coordinate all company vehicle assets and ensured adequate 3PL transporters to meet inbound and outbound supply/ distribution needs. Other duties:

Daily delivery planning and scheduling of wholesale and modern trade customer orders.

Allocating and directing all activities of company delivery vans and 3PL trucks to achieve maximum efficiency.

Checking and monitoring all vehicle loading according to planned schedule.

Coordinate with transporters to ensure availability of trucks to match daily planned customer’s delivery.

Collaborating with outbound team to plan routes and load scheduling for multi-drop deliveries.

Recording vehicle resources and movements on the transport planning system.

Monitoring and tracking in-transit trucks to ensure safe and on-time delivery.

Communicate and coordinating with sales team on scheduled delivery plans and shipments in transit.

Collaborating with sales team to facilitate quick offloading of trucks at customer’s warehouse to ensure effective delivery turnover.

Monitoring and reporting on transport costs and developing mechanism to reduce it in the operational chain.

Following up on POD documents and data for completed customer deliveries.

Plan and schedule customers return pickups.

Source, evaluate and signing-up new transporters to ensure adequate number of fleets for daily operations.

Preparing daily dispatch report, pending sales report and daily vehicle allocation report.

Assisting warehouse operations to ensure quick loading and offloading of vehicles. Operations Manager-Transport, (October 2019- May 2020) - Contract RENAIZANCE GROUP. Logistics & Oil Supply, Accra

General Duties: Plan and implementing effective asset management systems, equipment maintenance programs and SOPs for company fleet operations. Other duties:

Daily operational management of all transport and fleet operations.

Driver performance review and evaluation.

Planning routes and load scheduling.

Communicating effectively with clients and responding to their requirements.

Outsourcing all 3PL contracts and ensuring they deliver within agreed terms.

Negotiating and bargaining transport rates.

Monitoring cost of transport operations and ensuring they fall within budget.

Daily measurement of key performance indicators (KPI’s) in accordance with each client’s service level agreement (SLA)

Senior Transport Controller, (September 2017 – October 2019) – Full Time IMPERIAL LOGISTICS. Logistics & Supply Chain, Tema General Duties: Schedule, execute and coordinating the primary freight loads, vehicle movement tracking, pallet management, claim reconciliation, customer service levels, KPI reporting and daily administration.

Other duties:

Daily processing of transport orders.

Daily planning, routing and scheduling of vehicles in a timeous manner.

Ensured all vehicle loads are adequately insured.

Assisting in finalizing all claims with claims departments.

Run vehicle checks and driver orientation before loading.

Daily measurement of key performance indicators (KPI’s) in accordance with each client’s service level agreement (SLA).

Outsource and manage 3PL contracts.

Day to day building and management of a service driven and professional relationship with all key contacts at the client/ warehouse/ loading point/ delivery point and subcontractors.

Assist POD department with outstanding queries.

Follow up on claims, accidents and any hi-jack incident.

Daily rate review and fuel management.

Preparing and monitoring of monthly transport operational budget.

Supervise offloading and loading of goods at the warehouse and providing general warehouse management support.

Transport Officer- Night Shift, (January 2017 – August 2017) - Contract FEBRIT INTERNATIONAL. Logistics, Haulage & Construction Company, Accra-Ghana. General Duties: Supervise drivers day-to-day shift schedule and coordinate movement, maintenance, repair and logistics of company vehicles. Other duties:

Monitoring vehicle activities between project locations on daily basis using tracking device.

Scheduled preventive maintenance for vehicles and monitored post repair performance.

Supervising timely repairs and servicing of damaged vehicles in coordination with Engineer on duty.

Recording daily fuel expense.

Assist in daily fuel distribution to drivers for daily trips.

Assist in managing inventory of spare parts for vehicles.

Preparing daily incidents report and providing timely updates on vehicle movement to Operations Manager.

Assistant to Long Term Observer, (November 2016 – December 2016) - Contract EUROPEAN UNION ELECTION OBSERVATION MISSION

General Duties: Provide administrative support and ensure the effective and efficient functioning of long-term European Union election observers with their daily duties. Administration Assistant, National Service, (September 2014 to October 2015). GA CENTRAL MUNICIPAL ASSEMBLY. Ghana Local Government Services, Accra General Duties: Providing administrative support to Municipal Assistant Directors and the administration department in general.

Data Entry Administrator, (February 2008- December 2010) – Contract WORLD VISION INTERNATIONAL. An International Non-Governmental Organization, Accra General Duties: Recorded, Organized, and Processed Sponsors and Donors Child Support Forms/ Applications.

Education

Bachelor of Business Administration- Management Option (University of Cape Coast Accredited Certificate)

Zenith College University (January 2010 - July 2014) Senior Secondary School Certificate Examination

Accra Academy Senior Secondary School (September 2002- June 2005) Languages

English

Proficient (C2)

Reference

Mr. Neels Botha, Country Manager: Imperial Logistics, Tema, +278******** *****.*****@***.**.**

Mr. Kenneth Kpedor, Chief Executive Officer: Renaizance Logistics & Supply Chain, Accra, +233-**-***-****

Mr. Robert Amoah, Warehouse & Stock Control Manager, Fareast Mercantile Limited, Accra, +233-**-***-****

Mr. Stephen Danquah, Business Head, Kikeko Lite- ECOM Ghana, Accra, +233-**-***-****

Contact this candidate