Operations Manager Customer Service

Joseph S. Thorpe, Jr.

Wylie, TX

214-***-**** *************@*****.***

Over 25 years’ experience as a logistics manager, working with various products, and retail customers. Expertise in all modes of transportation, air, truckloads, rail operations, cross-dock facilities and route development. Proven leadership and supervisory skills with ability to relate to all levels of employees and clients.

Professional Experience

DTS Campbells’Food

Regional Operations Manager July 2021-March-2023

Primarily responsible for the routing stratgey, and field execution of all routing, and total delivery optimazation.

Incharge of the safe distributuon of everything under Campbell’s unbrella, which include Campbell soups, Snyder /Lance snack products, and Pepperage Farms.

Covereage areas included, Dallas,TX, Baton Rouge,LA and New Orleans, LA.

Over 99.45 % OTD.

Partened with the RVP, the corporate supply chain, and the locations leadership, to drive reduced distribution costs, and improve customer service

Del Monte Foods, Dallas, TX July 2020-July-2021

E-Commerce Manager

Managed the overall business strategy and transportation plans for the 12 drivers.

Developed daily routes for both the Dallas, DC and Ft. worth Locations.

Provided additional coaching for drivers, to improve their deliveries, and overall performance.

Managed the daily work flow requirements, and supported the operations team members, to meet the organizational requirements.

Created and maintained weekly reports for the KPI requirements for the drivers.

UST Logistical Systems, Irving, TX July 2015 – July 2018

Location Manager

•Managed accuracy and efficient loading of all vehicles for the delivery of retail home products to the end consumer.

•Verified data integrity between the data management systems to ensure consistency and integrity between Transportation Management System (TMS) and Production Data System (SAP)

•Supervised administrative support team and logistics analysts.(how many)

•Monitored KPI’s to ensure a healthy and efficient operation

•Responsible for dispatch, claims management, DOT compliance, invoicing and settlements requirement.

•Recruited and assisted in the hiring process of Independent Owner Operators.

NFI-Bimbo Bakeries, Rockwall, TX September 2014 - May 2015

Logistics Coordinator

•Coordinated daily data entry into NFI’s proprietary order-management-system, SCMS.

•Provided constant communications of service issues to appropriate personnel and departments, both internal and external customers.

•Developed and provided analysis of dedicated routes and schedules.

•Performed load planning, driver scheduling, and dispatch duties using both Dedicated Fleet and Common Carrier resources.

•Worked with Common Carriers on both rate negotiations and surge capacity requirements.

Lanter Delivery Systems, Greenville, Texas July 2012- August 2014

Southwest Field Service Manager,

•Directed inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

•Supervised the work of logistics specialists, planners, or schedulers.

•Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.

•Collaborated with interfaced with internal departments to integrate logistics with business systems and processes.

•Maintained metrics, reports, process documentation, customer service logs, training and safety records.

Joseph S. Thorpe

Great wide Dedicated Transport, Dallas, TX September 2008- May 2012

Logistics Supervisor

•Managed 80 – 150 drivers per day off any specify terminal extra board.

•Created, modified and updated route stops, pickups and gate times. Dispatched and assigned load and freight to drivers based on estimated time of arrival.

•Well versed utilizing Anita/McLeod System and Microsoft CRM.

•Ensured safe and accurate operation center/terminal by following company policies and procedures.

•Provided exceptional internal and external customer service by solving issues for vendors and customers.

•Effectively communicated with management, service support leaders and other load planners to discuss, plan, and achieve company goals.

Greyhound Lines Incorporated, Addison, TX February 2007- July 2009

Dispatcher Supervisor

•Managed 80 drivers per day ensuring accurate and timely communication regarding day-to-day operations including the completion of a weekly status report.

•Scheduled and documented driver’s safety and other pertinent training to ensure all safety guidelines were met and followed.

•Maintained terminal records and contributed to writing performance evaluations for subordinates.

•Partnered with Operations Manager and/or City Manager, District Trainer to develop training goals and objectives.

•Assigned driver’s work and equipment and adjusts capacity plan and monitors customer service levels provided by all employees.

•Monitored employees grooming and dress code compliance to ensure it best reflected company image

•Conducted discipline of employees to include counseling and/or termination.

Technical Skills

• TMW, Total Mail, People Net, Sonic, Demonte’s back end, and SAP

•Proficiency in Microsoft Office Suites

•Innovative Transportation System

• Transportation Management Systems

• AS 400- Mainframe

Certifications

• ISO 9002

• DOT (Hazmat)

Military Experience

Honorably Discharged Army Veteran

Education

Business Management, Virginia State University, Ettrick, VA 1993

United States Army School of Logistics

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