Customer Service Assistant Manager
Resume:
Casondra Cowher
Assistant Manager
Syracuse, NY *3224
**********@*****.***
Reliable and friendly customer service representative, who quickly learns and masters new concepts and skills.
Passionate about helping customers and creating a satisfying shopping experience. Also I have seven years of
Nursing skills. I been a Certified Nurses Aide and a Personal Care Assistant. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Trinity Health - Syracuse, NY
December 2021 to Present
We answer calls for patients in the primary care facilities. Cancel and schedule appointment and send messages back to the providers to assist patients
Assistant Manager
Access cny - Syracuse, NY
December 2019 to Present
I have been with this company since 2012, i have moved ip within started at a personal care assistant after doing that for four years I transferred departments and became direct support professional, while doing that i moved up another level and became the assistant manager of the ira I currently work in now. DSP (Direct Support Professional)
ACCESS CNY - Syracuse, NY
October 2018 to Present
I assist individuals with mental disabilities with there everyday activities and encourage them to strive for more.
Personal Care assistant
Access CNY - Syracuse, NY
July 2014 to February 2018
I am a personal care assistant, I take care of a elderly women that needs assistance with everything. I assist in her finances, and all her appointment making. Certified Nurses Aide
Loretto - Syracuse, NY
July 2010 to February 2014
I took care of elderly people. I assisted them with their everyday life activities. Showering, Dressing, Giving medications, and just keeping them company. I also did charting and documenting on all of my residence.
Jewelry Sales Associate
Walmart - Syracuse, NY
September 2009 to May 2010
I sold Jewelry and stocked the shelves. Assisted customers with any questions they may have had and helped with special orders and layaways. Also I ran between the shoe department and front end assisting in customer
service.
Sales associate
Payless Shoe source - Syracuse, NY
January 2008 to September 2009
Opened and closed the store, which included counting cash drawers and making bank deposits. Answered
customers' questions and addressed problems and complaints in person and via phone. Helped customers select
products that best fit their personal needs. I also did stock and receivings. orderly product displays
Crabtree and Evelyn - Syracuse, NY
November 2004 to January 2008
Syracuse, NY
Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns
and giving appropriate feedback. Opened and closed the store, which included counting cash drawers and
making bank deposits. Helped customers select products that best fit their personal needs. Answered customers'
questions and addressed problems and complaints in person and via phone. Education
High school or equivalent in GED
Ocm boces - Syracuse, NY
July 2008 to July 2008
High school or equivalent
Skills
• cash (4 years)
• Cash handling (4 years)
• sales professional (4 years)
• Stocking (4 years)
• Strong communication skills (8 years)
• Cna (7 years)
• Personal care (6 years)
• Cna Certified
• Senior Care
• Developmental Disabilities Experience
• Medication Administration
• Caregiving
• Nursing
• Food Preparation
• Meal Preparation
• Alzheimer's Care
• Dementia Care
• Home Care
• Vital Signs
• Cleaning Experience
• Laundry
• Assistant Manager Experience
• Hospital Experience
Certifications and Licenses
driver's license
August 2025
CPR Certification
December 2020 to December 2022
First Aid Certification
December 2020 to December 2022
Assessments
Medical receptionist skills — Proficient
November 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Selling Talking to customers, making sure they are Stocking satisfied with my services
Superb sales professional Cash handling accuracy
Strong communication skills
I also have health field related skills as far as taking care of and assisting individuals with everyday activities and hygiene needs, feeding and dressing, also just providing aupport to reach there goals.
Contact this candidate