Customer Service Sales Associate

Shanae D. Bailey

Washington, DC ***** 202-***-**** **********@*****.***

Objective

To obtain an entry level position utilizing my education, experience, and life skills surrounding social work

Summary of Qualifications

● Organized leader

● Capable of managing large groups and/or crowds

● Efficient sales associate with excellent customer service skills

● Certified responder in First Aid and CPR

● Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and Quicken

Professional Experience

Good Projects Camp Counselor

October 2023- February 2024

Tutoring ages 4-7

Supervised children’s activities

Worked with families on relationship building in the household

Taught classes to young woman on empowerment

Wellness Health Care Clinic Supportive Housing Liaison

June 2023- October 2023 (Remote)

Housing Assessments

Incoming/ Outgoing calls

Data Entry/ Note taking (AMIS, Credible System)

Networking with community residents

Health Care Dynamics International Community Health Worker

November 2022- June 2023

Data entry/ Timekeeping

Community resource navigation

Customer service

Incoming/ Outgoing call services

Mental & Physical health counseling

Community outreach and engagement

Ace Cash Express Customer Sales Service Representative

September 2019-July2020

Open closed store

Counted money three times daily or sometimes more

Open bank accounts/savings

Open prepaid cards

Fax/filed paperwork

Daily inventory

Answered phones

Unsupervised work environment

Created schedules

Cashed large checks over $10,000

Pottery Barn Kids Sales Associate

Seasonal Position September 2014-January 2015

Helped customers place online orders

Cashier duties

Restock daily inventory

Daytime floor sets

Helped customers with baby registries, wedding, and pre-ordering furniture

Nationals Ballpark Sales Associate

Seasonal Position April 2013-September 2013

Managed large crowds

Responded to customer requests, complaints, weekly promos, and return policies

Greeted customers at the door

Restocked daily inventory

CVS Pharmacy Sales Associate

March 2012-December 2012

Efficient in cashier duties and money handling (money orders, money transfers, issuing money cards)

Stocked and maintained nightly inventory

Responded to customer complaints and questions

Managed in-line crowds (self-checkout)

Greeted customers at the door

● Lifted more than 20 lbs.

Victoria Secret Sales Associate, Stockroom Merchandiser & Merchandise Flow Supervisor

(Seasonal) November 2010-May 2012

● Greeted customers and offered assistance with purchases

● Answered questions regarding merchandise, promos, returns and online sales

● Conducted detailed inventory including MSFR( Merchandise sales flow report) and MSR( Merchandise sales

Report)

● Constructed various overnight floor sets

● Lifted more than 30 lbs.

Lafayette Recreation Center (SYEP) Camp Counselor

June 2009-August 2009

● Supervised groups of children ages 12-14

● Planned and implemented educational and recreational activities for campers

● Managed camp area by organizing material and supplies

Nativity Day Camp (SYEP) Jr. Camp Counselor

June 2008-August 2008

● Assisted senior counselor with supervising groups of children ages 12-14

● Tutored students in math and English

● Implemented religious studies

● Led several recreational activities including basketball, football, volleyball, kickball and swimming

EDUCATION

University of Phoenix

Master’s in Social Work 2024

Roosevelt Senior High School

High School Diploma 2008

Washington, DC

GPA 3.5

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