Customer Service Agent

CATINA LEWIS

*** *** ****** **, ****, AL *****-6020

Phone: 205-***-****

Email: **************@*****.***

Objective

Highly driven seasoned employee seeking a full-time position in customer service where I can lend my knowledge and experience to help your organization improve profitability

Ability Summary

Employment History

07/2013 - 04/2021 Customer Service Agent

SITEL OPERATING CORP, Hamilton, AL

CUSTOMER SERVICE REPRESENTATIVES :

Confer with customers by telephone or in person to provide information about

products or services, take or enter orders, cancel accounts, or obtain details

of complaints.

Keep records of customer interactions or transactions, recording details of

inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers'

problems.

Contact customers to respond to inquiries or to notify them of claim

investigation results or any planned adjustments.

Determine charges for services requested, collect deposits or payments, or

arrange for billing.

Communicating with Supervisors, Peers, or Subordinates — Providing

information to supervisors, co-workers, and subordinates by telephone, in

written form, e-mail, or in person.

Working with Computers — Using computers and computer systems

(including hardware and software) to program, write software, set up

functions, enter data, or process information.

Performing for or Working Directly with the Public — Performing for

people or dealing directly with the public. This includes serving customers in

restaurants and stores, and receiving clients or guests.

Processing Information — Compiling, coding, categorizing, calculating,

tabulating, auditing, or verifying information or data

Education History

General High School Curriculum

High School Diploma

Hamilton High School, Hamilton, AL

Occupational Licenses, Certificates and Training

Honors & Activities

Additional Information

Reference : Jonathon Harris,204-***-****, Rhea Brinkley, 205-***-****,Diane Spencer 205-***-****

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