Customer Service Representative

Adaptability and ability to work under pressure

Strong communication and organization skills

Customer service background

Ability to work with diverse groups of people

WORK EXPERIENCE

Highmark - Pittsburgh, PA Feb 2017- April 2017

Customer Service Representative

Maintained confidential client information

Delivered policy proceeds after a claim was filed and approved

Handled incoming fax through and from providers to set up prior authorization for members

Corresponded with insured or agents to obtain information or inform them of account changes

CVS Caremark - Monroeville, PA April 2014 -Jan 2015

Customer Service Representative

Handled incoming and outgoing calls to customers and clients to place orders for their medicine

Tracked prescription orders, handled customer inquiries and referred customers to appropriate personnel

Completed supporting paperwork and data entry as required

SSIS - Pittsburgh, PA Aug 2013 - Jan 2014

Security

Monitored and protected students from criminal activity

Ensured students weren’t roaming the hallways, had legit hall passes and that there were no fights

Authorized entrance and departure of employees, visitors, etc. to maintain security of premises

Wrote reports of daily activities and irregularities

Giant Eagle - Bridgeville, PA June 2013 - Sept-2013

Food Prep Associate

Prepared a variety of foods, such as meats, vegetables, or desserts

Washed dishes, cleaned work areas and equipment

Weighed and measured orders, and prepared food for the next day

Took and recorded temperature of food and food storage areas, such as refrigerators and freezers

Stored supplies or goods in kitchens or storage areas, cut cooked or raw foods

Dial America - Pittsburgh, PA Feb 2013 - May 2013

Customer Service Representative

Answered telephones to direct calls or provide information

Assisted customers with their benefits; researched and verified medical benefit information

Confirmed certain clients medical claim payments were verified and correct

Responded to customer problems or complaints

TRG Customer Solutions- Robinson, PA Nov 2010 - Dec 2012

Sales Representative

Received incoming and placed outgoing calls for AT & T and Direct TV customers

Resolved customer complaints regarding services and prepared sales or other contracts

Contacted current or potential customers to promote products or services

EDUCATION

Pittsburgh Career Institute - Pittsburgh, PA Jan 2015 - Feb 2016

Massage Therapy Diploma

GPLC - Pittsburgh, PA Jan 2006

Attained GED

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