Service Technician Inventory Management

Michele L. Mitchell

Lafayette Hill, PA ***** 610-***-****

www.linkedin.com/in/MicheleMitchell68 *****************@*****.***

Mulit-Faceted Person

Quality Standards Relationship Management Collaborative Communications

Motivated and focused on maintaining high standards, attention to detail, and accuracy in all laboratory and Clinical settings. Developed solid partnerships with staff and academic peers to achieve goals in team-oriented environments. Facilitated ongoing communications by conveying objectives clearly and effectively.

Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, Watson, LIMS, OpenLAB, ELNotebook, Viewlinc, Maximo, Ariba / Emarket, ETQ Symphony, and SoftMax

Experience

Lab Service Technician - Spring House, Pa May2023 to Present

Support the activities of the Laboratory personnel to ensure agreed-upon consumables are available

during normal business hours. To include, but not limited to, chemicals, gases (bulk and point of use),

dry ice, safety glasses, lab coats and various stockroom materials. Support all site receiving and delivery

needs of chemicals, critical packages, and equipment. Assist with building equipment moves/transfers.

Support all aspects of the site residual and chemical waste program. Tasks involve movement, storage,

preparation of supplies, and working with waste vendors.

Strictly ensure safety and departmental procedures are being followed and adhered to. Participate in all

trainings related to safety and departmental procedures. Ensures that the necessary safety equipment

and personal protective equipment is available for employee use.

Perform glasswash duties for the site. Monitor and replace washer chemicals. Return clean glassware to

designated area. Report glasswashing metrics to Lab Service Manager monthly.

Support lab personnel requirements and concerns pertaining to Laboratory Services and act as primary

contact to the research departments.

Provide support during site emergencies and business continuity situations.

Initiates work orders for facilities and laboratories. Conducts periodic safety, environmental, and other

required inspections/audits pertaining to the facility. Ensures that appropriate documentation is submitted

and takes prompt action to correct conditions found to be out of compliance or unsafe.

Onsite Lead Technician, Inventory Services, Spring House, Pa July2022 to May2023

Under moderate supervision, primarily responsible for documenting inventory by recording additions, disbursements, adjustments, losses, and removal of items. Prepares inventory reports by collecting and analyzing information on stock usage. Maintains inventory operations by following policies and procedures and reports changes as needed.

esponsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site and fulfilling customer metric reporting.

Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

Provides daily customer service functions and communicates with the customer relative to inventory management.

May be required to perform purchasing functions including but not limited to back-order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.

Responsible for all customer service-related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.

Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.

Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.

Interfaces directly with customer point of contact, purchasing directors, facility directors and plant managers.

Responsible for managing consigned, non-consigned, customer owned or 3rd party inventory.

Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, Chem SW, and customer specific systems) in fulfillment of job duties.

Meets goals and objectives: safety, performance, and quality.

Creates programs for enhanced service efficiencies.

Interfacing with Avantor Sales Force and manufacture representatives.

Documents change management.

Responsible for desktop delivery of inbound packages to customer contacts

Updating and maintaining Standard Operating Procedures.

Perform other duties as assigned.

Inventory Associate, Discovery Cell Line Inventory Management, Spring House, Pa April 2019 to June 2022

. Cell line inventory verification – ensure documented cell lines within the current inventory reflect the physical vial inventory within the liquid nitrogen tanks.

. Reorganization of cell line inventory with appropriate consolidation and/or disposal of samples.

. Bar-code assignment for all vials to be retained within the cell line inventory.

. Documentation consolidation of inventoried cell lines within current inventory management platform. Familiarization with Mosaic (current inventory management program).

. Identification of all inventoried cell lines with associated contractual restrictions.

. Monitors and maintains the liquid nitrogen cell line inventory. Performs organizational activities as needed to improve LN2 handling/inventory process.

. Accountability activities;

- Maintaining and promoting a safe working environment by adhering to company safety policies.

- Draft SOPs for routine tasks performed in the laboratory, as needed

. Performs other duties as assigned.

PPD, King of Prussia

Sr. Sample Coordinator Mar2019 to Apr2019

• Accountable for checking frozen samples into and out of freezers.

• Utilized tracking software, received inventory frozen samples sent from central or contract

laboratories into freezers. Completed paperwork included with shipment.

• Confirmed timelines were met by providing and organizing samples for scientists completing

analysis.

• Assisted in issue resolution by communicating problems with shipments to Manager of Lab Systems.

Reviewed and approved workflows to manage routing of documents for scientists.

• Provided leadership and quality training by supporting onsite supervisor and delivering training for

new employees and interns for proper procedures of handling frozen samples and GLP standards.

JANSSEN RESEARCH & DEVELOPMENT, Spring House, PA 2004 - 2018

Assistant Laboratory Manager 2016 - 2018

Assisted Senior Laboratory Manager in managing maintenance of laboratory equipment. Performed maintenance when required. Maintained biosafety hoods and 37 C C02 incubators monthly.

Delivered Good Laboratory Practices (GLP) by:

oPerforming quarterly reviews of equipment logbook for compliance to BDS and Janssen SOPs and requirements, coordinating with external vendors and ELlS project team to maintain contracts / documentation for necessary supplies and equipment service.

oAssisting Senior Laboratory Manager and Computer Validations Manager with coordinating calibration and validation of laboratory equipment. Entered received reagents and Certificates of Analysis and placed into Mosaic Reagent Management System, including reagent qualification information.

oManaging and ordering laboratory supplies not stocked by support staff. Defrosted lab freezers. Supported records management project objectives.

Strengthened process flow by leading or participating in laboratory process improvement and harmonization teams.

Ensured proactive and adequate restocking of bench supplies for laboratory scientists by overseeing with support staff. Managed quarterly cleaning of biosafety hoods and water baths. Monitored and maintained adequate liquid nitrogen levels for liquid nitrogen freezer.

Remediated findings by participating in audits (internal compliance, QA system audits, and Regulatory Authority inspections). Acted as back up contact for Veriteq freezer / refrigerator alarm system.

Sample Management Technician II, Spring House, Radnor & Malvern, PA 2004 - 2016

Accountable for checking frozen samples into and out of freezers. Utilized tracking software, received inventory frozen samples sent from central or contract laboratories into Janssen freezers. Completed paperwork included with shipment.

Confirmed timelines were met by providing and organizing samples for scientists completing analysis.

Assisted in issue resolution by communicating problems with shipments to Manager of Lab Systems. Reviewed and approved workflows to manage routing of documents for scientists.

Provided leadership and quality training by supporting onsite supervisor and delivering training for new employees and interns for proper procedures of handling frozen samples and GLP standards. MERCY HEALTH LABS, MERCY SUBURBAN HOSPITAL, Norristown, PA

Phlebotomist / Lab Assistant II

Drew blood and collected specimens from out-patients, in-patients, emergency room, pediatrics, and maternity while observing safe practices for handling of bio hazardous materials. Provided accessioning for micro and blood specimens.

Prepared specimens for in-house and off-site labs and maintained documentation for patients and procedures using SMS and Sun Quest lab systems. Solved problems for doctors and patients arising from testing.

Improved knowledge of Phlebotomy students and new employees by providing training on blood draws, maintaining lab inventory, and ordering supplies.

Met regulatory requirements by documenting investigations with use of ETQ Symphony.

Approved SOPs as needed by possessing knowledge of applicable pharmacopeia.

Education

DOT CFR Title 49 IATA Dangerous Goods Regulations, Centocor

Specialized training in handling and distribution of hazardous materials and regulations

Certified Phlebotomist, Phlebotomy program, Delaware County Community College, Media, PA

Performed Phlebotomy services for Clinical Pharmacology Department; Managed collection of blood samples to be used in House; Scheduled appointments and drawing blood from employees for use in Janssen labs, maintaining donor and specimen logs; Maintained inventory of Phlebotomy supplies, submitting to payroll, and requisitions for payment to donors.

Awards

Janssen Encore Awards Won included 9 Thank You, 3 Bronze, 7 Silver, 3 Gold, and 1 Platinum

Volunteer Activities

Janssen Research & Development

VOBS (Voices of the Bench) team member

Evacuation Warden (building 42)

First Aid Team

Take your Son and Daughters to work day

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