Customer Service Representative

CHARLYE SLONE

Phoenix, AZ *****. (P):623-***-****

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I possess excellent customer service skills. I am an extremely hard worker and an easy learner. I am focus; and determined. I have an outgoing personality wise and I love to make people smile. Up selling is my specialty. I am very dedicated.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

PECKHAM- TEMPE,AZ

FEB. 2024 TO PRESENT

General info for Passport.

Answering questions regarding Passport.

Guiding customers through our website.

Booking appointments for customers to receive their Passport.

Promote Peckham’s vision, values, and services to all customers and stakeholders.

Verify and record demographic data with caller and escalate customer issues as appropriate.

Control the pace and flow of the inquiry/request and manage call time effectively.

Follow protocol and apply sensitivity and discretion in handling confidential information.

Schedule appointments for customers with urgent travel.

CUSTOMER SERVICE REPRESENTATIVE

FEDERAL MAXIMUS - PHOENIX, AZ

AUG. 2022 TO FEB. 2024

•Filled Out Application For Consumers for premium tax credit and insurance

•Helped Consumer understand premium tax credit

•Helped navigate and directed consumer on healthcare.gov

•Explained to customers a EDN

•Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

COLLECTIONS REPRESENTATIVE

GLOBAL LENDING SERVICES - TEMPE, AZ

JANUARY 2022 TO AUGUST 2022

•Called Customers to collect money who were 60-91 days late on payments for cars

•Opened call with script

•Made 200+ calls per day

•Queue of 60+ customers made at least 3 calls depending on state or if they answer

REMOTE SERVICE ADVOCATE II

OPTUMCARE UNITED HEALTH GROUP - PHOENIX, AZ

OCTOBER 2020 TO MARCH 2021

•Called members regarding claims status

•Prior Auth status

•Eligibility for member and providers and explaining benefits

Collections Representative

COLLECTION SPECIALIST

CONSTAR EMPERSON

FEB. 2019 – OCT. 2020

•Managed large amounts of inbound and outbound calls in a timely manner

•Followed communication “scripts” when handling different topics

•Identified customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

•Seized opportunities to up-sell products when they arise

•Built sustainable relationships and engage customers by going the extra mile

•Collected neg balances for PayPal.

•Set up Payment Plans with consumers

•Helped Consumers with getting their accounts back active

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CUSTOMER SERVICE REP

FOR THE COMMUNITY SERVICES LLC

NOV 2018 – OCT. 2020

•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

•Update customer information in the customer service database during and after each call.

•Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

•Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

CASHIER

Rita's Italian Ice

SEPT 2017 – NOV 2018

•Operated a cash drawer.

•Responsible for taking the customers' orders and payments.

•Gave customer back any change they are due, processed their payments.

•Delivered both the customers' orders and their sales receipts.

•Fulfilled credit and debit card transactions.

EDUCATION

GRADUATED MAY 2018

Diploma, copper canyon high school

SKILLS

• Flexibility and Adaptability.

• Quick learner.

• Growth Mindset.

• Openness to Feedback

• Team Player Attitude

• English

• Research

• Upselling (2 years)

• Special Needs

• Experience with Children

• Special Education

• Classroom Management

• Autism Experience

• Time Management

• Childcare

• Typing

• Experience working with students

Growth Mindset.

Openness to Feedback

Team Player Attitude

COMPUTER SKILLS

MS Office- Word, Excel, Outlook, PowerPoint, OneNote, Access

Contact this candidate