Customer Service Agent

Daniel López Serna

727-***-**** – ***********@*****.***

Profesional Summary

I am a person with assertive communication, I have an excellent sense of belonging and commitment.

I am characterized by creating and maintaining excellent interpersonal relationships, making easier the teamwork, coordinated toward obtaining effective results for the organization.

I consider as a strength the positive attitude with which I approach all the activities, my leadership capacity, adaptability to change and willingness to learn, in addition to being responsible, punctual, resourceful, honest, committed and competent in the tasks assigned to me.

Skills

• Possitive attitude

• Assertive communication

• Attention to detail, empathetic

• Customer service

• Eager to learn

Education

Language studies – 2023

American School Way – Bogotá, Colombia

DJ/Producer – 2021

Escuela DJ Beats – Bogotá, Colombia

High School Diploma – 2013

Colegio Universidad del Bosque – Bogotá, Colombia

Work History

Customer service Agent – 2023

Teleperformance – Bogotá, Colombia

• Interact with customers via chat to provide information and resolve concerns, provide appropiate solutions and recommendations

• Collaborate with other departments to ensure accurate responses to customer issues

• Escalate complex issues when needed

Sales representative Agent – 2023

Accedo – Bogotá, Colombia

• Have knowledge about the product to highlight how they solve customer problems

• Negotiate prices and terms and prepare sales agreements

• Greeting customers, respondig to questions, improving engagement with merchandise providing good customer service

Retention Agent – 2022

Concentrix – Bogotá, Colombia

• Satisfy requirements of insureds by pone and by email

• Send email to agencies that reminding renewal notices have been sent to their clients

• Follow up and debt collection

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