Customer Service Support

Cornelius Ijeoma

Email: *************@*****.***

Phone Number: 919-***-****

Hardworking and dedicated Customer Support Specialist with four years of experience delivering high-quality assistance to customers. Proven track record of resolving customer grievances quickly and efficiently, resulting in 94% customer satisfaction. Proven ability to analyze, diagnose, and resolve a variety of support issues efficiently. Driven by users' satisfaction. Experienced in providing comprehensive technical support and proficient in standard operating systems and networking protocols. Certified with CompTIA Security+. AREAS OF EXPERTISE

Collaboration User Support Risk Management Systems Administration Time Management Organizational Skills Network Security Data Security PROFESSIONAL EXPERIENCE

Penske Truck Leasing, Garner, NC April 2021-Current Customer Support Associate

● Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

● Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

● Assure that all Penske Rental units are maintained and prepared for customers

● Provide exceptional customer service, assuring customers are satisfied to drive repeat business.

● This role is crucial in fostering positive relationships with customers, resolving issues effectively, and contributing to overall customer satisfaction and loyalty. United Airlines, Raleigh, NC January 2019 – April 2021 Customer Care Associate

● Responded and assisted during security and/or emergency situations

● Provided quality customer service in a professional manner and in accordance with United’s guidelines.

● Adhered to government regulations (e.g. DOT, FAA, TSA)

● Used multiple internal resources/systems including during customer interactions

● Improved customer service processes with an organized feedback system, resulting in a 46% improvement in customer care operations.

CERTIFICATIONS

CompTia Security+

Certificate ID: COMP001022258019

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