Customer Service Representative

Loveline Tiwa

***-**** ***** *****

Ottawa, ON K*G 4B5

* (780) 729 – 6754

**************@*****.***

Objective: Looking for a Customer Service Representative position

Summary of Qualifications

●Dedicated and results-oriented professional with 5 years of extensive customer service experience.

●Proficient in store and online sales, web article writing, SEO improvement, and data analysis.

●Excellent oral and written communication skills in both English and French.

●Proven ability to excel in demanding environments, delivering exceptional support and solutions.

●Skilled in handling inquiries, resolving complaints, and providing accurate product information.

●Strong team player with excellent communication skills, fostering positive relationships.

●Strong organizational skills, able to work independently and collaboratively in a team.

●Exceptional listening skills and diplomatic problem-solving abilities.

●Proficient in Word, Excel, PowerPoint, Workspace, and Teams, and Google Workspace

Professional Experience:

Call Center Representative IMC Call Cameroon, Yaoundé,Cameroun May 2021- Septembre 2023

●Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

●Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells

●Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.

●Proficient in video conferencing platforms such as Zoom, Teams, and Skype, able to communicate with customers across a variety of channels.

Customer service

All in one computer and Telecom June 2019 - Mars 2021

●Respond to customer calls and complaints by offering them advice and quality follow-up.

●Advised customers on product choices and types.

●Give advice to customers on choosing the item that best suits their needs.

●Receive and prepare customers’ orders.

●Manage the return of items that were delivered in a defective condition.

●Make a detailed report on customer complaints.

●Oversaw customer complaints, ensuring quick and effective solutions.

Other Work Experience

Billing Clerk Reseau Bookstore, Dschang, Cameroon September 2017 – April 2019

● Greeted customers upon arrival and answered their questions.

●Communicated with customers, processed and delivered orders in a timely manner.

●Completed administrative tasks to keep records of sales and other daily activities.

●Tracked, developed and maintained processes to ensure accurate inventory.

●Worked and collaborated with management to report stock issues.

● Sorted, organized and stored products in a storage room.

● Cleaned of storage and work areas as needed.

●Performed other duties as assigned by the supervisor.

Education

Bachelor of Arts

Dschang University, West Cameroon, Cameroon August 2016

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