Customer Service Department Manager

Location:

Toronto, ON, Canada

Posted:

May 08, 2024

Contact this candidate

Resume:

Erik Morales

New York, NY

*****************@*****.*** 929-***-****

Tri-lingual in English, Spanish and Sign Language. Department manager who builds and lead friendly, efficient service teams. Levelheaded and composed professional, who maximizes tables turns and receipts. Goal oriented warehouse employee dedicated to high levels of customer satisfaction and meeting aggressive business goals. Handles tasks with accuracy and efficiency.

Work Experience

BJ’s Shipping and Receiving Department

New York, NY September 2023 to Present

•Manages the shipment and receipt of all products, materials, and supplies.

•Collaborates and communicates with logistics, technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.

•Tracks, traces, and updates the status of incoming and outgoing shipments.

•Promptly uploads trucks and deliveries and sorts and stocks receivables.

•Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.

•Provides additional backup support for shipping and receiving departments.

•Sorts and stocks products on shelves and in the backroom.

•Assists fellow associates as needed throughout the store.

•Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.

•Engages with vendors and drivers with a positive attitude.

Morgue Tech Pathology

Suny Downstate Medical School - New York, NY April 2021 to August 2023

•Demonstrated self-reliance by meeting and exceeding workflow needs. • Adhered to applicable regulations, policies, and procedures for health, safety, and environmental compliance.

• Handled all delegated tasks, including identifying the body, cleaned, and prepared the body for autopsy.

•Stored body in cooler.

• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.

Laborer

Flagger - Long Island, NY October 2020 to April 2021

•Flagger directing loading and unloading trucks and controlling.

traffic • Assist equipment operators in movements.

•Unload construction equipment, scaffolds, and material

•Maintain construction area removing debris from site.

•Ensure a safe work according to code.

Laborer Construction

Empire Contractors - New York, NY January 2019 to September 2020

•Demolition work and hung sheet rock.

•Prep construction sites by cleaning obstacles and hazards

•Load or unload construction materials

•Helped equipment operator, carpenters, and other skilled labor when necessary.

Jetro Restaurant Depot

Maspeth, NY May 2018 to January 2019

•Loaded and unloaded trucks.

• Inspected the product ensuring it is safe and ready to load before being shipped to its destination.

•Logged in each shipment - as shipment arrives.

•Tagged and labeled the products upon arrival.

•Counted each of the products to ensure correct order in being unloaded • Ensured that the area is safe and secure for unload products and for co- workers.

F.T.B International

New York, NY February 2011 to May 2018

• Supervise the work of office, administration, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

•Train employees in job duties or company policies while arranging training • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.

•Provided customers with information regarding food ingredients, availability, and pricing.

•Monitored inventory levels and requisition or purchase supplies as needed.

•Coordinate and perform all activities associated with shipping, receiving, distribution transportation.

Education

Associate in business management

Ashworth College - Malone, NY 2003

GED

2000

Skills

•Carpentry

•Customer Service

•Inventory Management

•Office Experience

•Plumbing

•Power Tools

•Shipping & Receiving

•Quality Management

Certifications and Licenses

Building maintenance

2015

Masonry, Dry wall & Plaster wall, Electrical Minor and Major, Minor Plumbing, Roofing, Ceiling, Carpentry, and Flooring. Knowledgeable in the use of Portable Power Tools including electrical saws, and drills.

OSHA 10 and 30 and Flaggers Certificate

2013