Customer Service Quality Assurance
Resume:
Kristi Clark
Katy, TX *****
*************@*****.***
Highly motivated, with over 20+ years experience in customer service. Looking to leverage my experience and education in communications and business management with a strong, detail- oriented company, to provide exceptional customer service proficiency, quick conflict resolutions, and improved customer satisfaction.
Work Experience
Self Employed Owner/Operator
Kristi Clark Designs - Houston, TX
January 2003 to April 2023
● Call operations, data input, provide and present product information, assist in internet navigation, resolve concerns and conflicts, with focus on maintaining company integrity, quality assurance, and customer contentment.
● Create and implement effective marketing strategies to expand customer base and increase sales revenue.
● Ensure effective cost measures for efficiency and profitability through evaluation, and analysis
● Virtual payment processing, invoice and account management, file maintenance Mental Health Technician
Richmond State School - Richmond, TX
January 1993 to February 2003
● Performed administrative and clerical processes, managed multi-line phone system, patient assistance in processing and securing applications, provided patient and family centered care assistance to optimize patients needs and improved outcomes
● Coordinate effective communication, both written and verbal, between patients, families,and staff, oversee patient intake assessments, insurance verification
● Insure compliance with state laws and regulations by supporting quality assurance programs, maintaining confidential records of patient care, condition, progress and concerns Education
Bachelors of Science in Psychology
University of Houston
2010
Associates in Liberal Arts
Houston Community College
2008
B.F. Terry High School - Rosenberg, TX
1991
Skills
• Proficient in Microsoft Word
• Windows
• Powerpoint
• Citrix software program
• Sugar
CRM
• multi-phone line switchboard operations
• data entry
• 10 key
• accounting
• medical
terminology
• strong interpersonal communication and organizational skills
• mobile
development 10+ years
• Intake Experience
• Business Management
• Crisis Intervention
• Insurance Verification
• Case Management
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