Belen Magallanes ***************@*****.***
VENEZUELAN DOB 03/22/1987 +1-407-***-**-**
Orlando f, 32832
Objective:
Customer-focused professional seeking a position in Customer Services, leveraging extensive experience in housekeeping coordination and administrative support to ensure exceptional service delivery and client satisfaction.
Professional Experience:
Administrative Assistant
Eureka Lawn Services
Orlando, FL 32822
December 2021 – May 2022
• Managed front reception desk, handling phones, visitors, and email inquiries.
• Organized and coordinated meetings, filings, and other administrative duties.
• Assisted in budget preparation and customer interactions.
• Monitored and managed weekly and daily task schedules.
• Conducted machinery inspections for damage and maintenance needs.
• Labelled and categorized products to facilitate identification and location.
• Verified the quality and condition of stored products.
• Assisted in managing inventory returns and claims.
• Utilized inventory management systems to record product entries, exits, and movements.
• Identified and resolved discrepancies between system records and physical stock. Housekeeping Supervisor
Hotel SpringHill Suites by Marriott Milford
Milford, CT 06460
June 2022 – September 2022
• Cultivated effective relationships with hotel managers across departments.
• Prepared and delivered reports to executive management.
• Developed and implemented cleaning procedures and protocols.
• Supervised and trained housekeeping staff, managing scheduling and task assignments.
• Managed inventory and procurement of cleaning supplies and equipment.
• Addressed and resolved customer complaints related to housekeeping services.
• Implemented procedures for efficient counting and classification of products.
• Generated reports and data analysis to identify trends and areas for improvement in inventory management.
Housekeeping Coordinator
Hotel Shades of Green
Lake Buena Vista, FL 32830
December 2022 – December 2023
• Maintained organized filing systems for all files and records.
• Provided training and feedback to a team of 50 employees, fostering improvement.
• Demonstrated strong autonomy with limited day-to-day supervision, meeting regularly with off-site manager.
• Established productive relationships with managers from various departments.
• Prepared and presented reports to executive management.
• Developed and managed weekly schedules.
• Administered weekly staff payroll.
• Conducted training sessions for housekeeping staff to ensure performance standards were met.
• Coordinated staff evaluations and participated in dispute resolution processes. Education:
[CENTRAL UNIVERSITY OF VENEZUELA Caracas, Venezuela Dentist, dental hygienist, bachelor’s degree 2008 – 2015 INSTITUTE OF ADVANCED STUDIES IN ADMINISTRATION IESA Fashion and beauty business management 2017 – 2018 Caracas, Venezuela APRENDE INSTITUTE Miami, Fl
Marketing in entrepreneurship Jul 2023 – Sep 2023
Skills:
• Customer service
• Team leadership and supervision
• Relationship building
• Report preparation and presentation
• Inventory management
• Administrative support
• Time management
• Communication (verbal and written)
• Inventory management
• Use of inventory management systems
• Attention to detail
• Organization
• Problem-solving
Language:
• Spanish
• English