Customer Service Entry-Level
Resume:
Chedbreka Williams
La Grange, GA 302**-***-*** **87 *********@******.***
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Devoted to giving every customer a positive and memorable experience.
Skills
Benefits Documentation
Bookkeeping
Regulatory Compliance
Tax Return Preparation
Tax Law Compliance
Excellent Customer Service
Payment Processing
Teacher Assistance
Behavioral Plan Management
Mobility Assistance
Activity Management
Non-Violent Intervention
Records Management
CCTV Monitoring
Crime Prevention
Excellent Problem Solver
Experience
TAX PREPARER 01/2016 - Current
Superior Tax Services - LaGrange, GA
Prepare and review tax returns for individuals, partnerships, corporations and trusts. Compile data from clients to accurately complete tax forms. Identify potential deductions to minimize clients' tax liabilities. Research federal, state, and local laws to ensure compliance with regulations. Review prior year's returns for accuracy and completeness before submitting them. Assist customers with any questions they have about their taxes or filing status. Furnish taxpayers with sufficient information and advice to verify correct tax form completion. SPECIAL EDUCATION PARAPROFESSIONAL 08/2020 - 05/2023 Troup County School System - Lagrange, GA
Assisted teachers in creating and implementing Individualized Education Plans for students with special needs. Provided one-on-one instruction to students who needed extra help with learning tasks. Maintained records of student progress and communicated results to parents and other school personnel. Organized instructional materials for use in the classroom setting. Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
CUSTOMER SERVICE TEAM LEADER 03/2013 - 11/2016
American Home Shield Corporation - LaGrange, GA
Scheduled, assigned, and monitored daily work activities of customer service team members. Monitored the accuracy of data entry into the company's database system by customer service staff. Collaborated with cross-functional teams such as sales, marketing, technical support. Encouraged team members to provide feedback on how they can better serve customers' needs. Attended job training to sharpen skills and keep informed of new products. CORRECTIONAL OFFICER 06/2011 - 01/2013
Troup County Detention Center - LaGrange, GA
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities. Maintained order in the prison by monitoring inmate behavior and intervening when necessary. Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates. Collaborated with outside agencies such as social workers, psychologists, probation officers., when necessary. CASHIER 05/2009 - 06/2011
McDonald's Restaurant - LaGrange, GA
Greeted customers and provided friendly customer service. Processed payments, gave change and issued receipts for orders. Operated cash registers, credit card machines and other related equipment accurately. Maintained cleanliness of work area throughout shift. Stocked shelves with food items and supplies as needed. Organized order taking station to ensure efficient workflow. CASHIER 02/2003 - 07/2006
Burger King - LaGrange, GA
Remained aware of surroundings and secured cash to minimize loss potential. Maintained current knowledge of store promotions to highlight sales to customers. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Counted and balanced cashier drawers.
Assisted customers with food and/or beverages.
Education and Training
West Georgia Technical College - La Grange, GA GED 05/2009
Contact this candidate