Administrative Assistant Corporate Trainer

Babette M. Martin

Charlotte, NC *****

704-***-**** • ***********@*****.***

Qualifications

Dedicated Administrative Assistant and Corporate Trainer with a strong focus on customer satisfaction and attention to detail. I supported the CEO/President and all VP’s by managing calendars, travel arrangements, creating memos, expense reports and the like. My skill set has proved over the past 15 years to bring added value to organizations by assisting the sales reps become more successful and focused. This increased the rise in sales. I also was able to save time and money for the company by taking the unnecessary service calls off the service department.

My effective communication, time management and adaptability skills ensure smooth operations in the office. I am proficient with PC & Mac platforms, including Adobe Creative Suite and Adobe Pro. Microsoft applications, including Word, Excel, Power Point, Teams and Outlook. I am dependable with excellent presentation and training skills. Good problem solving, organized and a multi-tasker. Professional Experience

Technocom Business Solutions/Visual Edge IT Charlotte, NC Administrative Assistant/Corporate Trainer 6/2018 – 7/2023 Successfully implemented and executed the Corporate Trainer position into Technocom. This allowed the sales team to focus on selling and the service department to keep the equipment up and running for customers and not have to focus on troubleshooting issues. I was able to bring added value and efficiency to the company by saving time and money.

• Coordinated with all levels of company staff and customers to ensure smooth operation and functionality after delivery and install on the new copier/software equipment

• Abel to handle confidential information with discretion

• Excellent interpersonal and communication skills

• Effectively manage situations that require conflict resolution

• Work quickly and efficiently to prioritize tasks under pressure

• Exceptional technical skills/Level 1 IT knowledge

• Managed calendars, scheduled appointments and travel arrangements

• Coordinated and provided training/presentations to staff and customers

• Trouble shooting issues include but not limited to layout and printing issues, scanning, changing out toner, waste toner along with resolving issues over the phone and in person with the customer

Konica Minolta Business Solutions Charlotte, NC

Administrative Assistant / Corporate Trainer 1/2008 – 6/2018 Successfully implemented and executed the Corporate Trainer position into Konica Minolta, Charlotte Branch. I added expertise and value to take the extra pressure off the sales team so they could focus on selling. This increased the number of sales. Collaborated with the service department daily so they didn’t go on unnecessary service calls which saved time & money for the company. Strong technical skills to assist the staff in different departments and help customers resolve issues in person and over the phone.

• Ability to follow policies & procedures

• Strong communication skills, both verbal and written

• Excellent customer service, including problem solving and conflict resolution

• Identify workflow needs and tailor the presentation for staff and customers

• Able to work independently or as a team

• Meticulous attention to detail

• Coordinated catering for office events

• Professional phone etiquette

• Scheduled and provided training for staff and customers informing them of the differences between the old and new copier/software equipment and any other information that needed to be shared

• Trouble shooting issues include but not limited to layout and printing issues, scanning, and resolving issues over the phone or in person for customers Education

Bachelor of Arts - State University College at Buffalo

Contact this candidate